Ilana Harper
Americus,GA
Summary
Dynamic small business owner with a proven track record in customer relations and business development. Successfully enhanced service offerings and client satisfaction at Self Employed Services. Skilled in issue resolution and driving profitability while fostering team performance and morale. Adept at optimizing operations for efficiency and productivity.
Overview
4
4
years of professional experience
Work History
Window Cleaning Company Owner
Self Employed-Comic Cleaners
Middle Georgia
06.2024 - 09.2025
- Developed and implemented business strategies to enhance service offerings.
- Managed client relationships, ensuring high satisfaction and retention rates.
- Oversaw daily operations, optimizing workflows for efficiency and productivity.
- Utilized financial management tools to track expenses and profitability.
- Recruited, trained, and mentored staff to improve team performance and morale.
- Established marketing initiatives to increase brand visibility and customer engagement.
Convention Staff Member
International Window Cleaning Association
United States
01.2023 - 01.2025
- Coordinated logistics for convention setup, ensuring efficient use of resources and timely completion.
- Facilitated communication between vendors and staff, enhancing collaboration and operational flow.
- Oversaw registration processes, improving attendee experience and streamlining check-in procedures.
- Managed inventory of promotional materials, ensuring adequate supplies for events and minimizing waste.
- Supported marketing efforts by distributing promotional materials, driving greater visibility for upcoming conventions.
- Delivered excellent communication between staff members, resolving potential conflicts quickly and professionally.
- Collaborated with event staff to ensure smooth operations, improving overall guest satisfaction.
- Assisted in setting up and breaking down event spaces, ensuring timely completion of tasks and maintaining a safe environment.
- Contributed to team success by consistently meeting or exceeding assigned performance metrics during convention events.
- Handled crowd control efficiently, maintaining a safe and comfortable environment for all guests.
- Provided valuable information to attendees about convention programming, increasing awareness of scheduled events and activities.
Window Technician
Haylo Window Cleaning
United States
06.2021 - 06.2024
- Operated water-fed pole systems to ensure effective window cleaning across various residential and commercial properties.
- Inspected windows for defects, ensuring high-quality service and customer satisfaction during each appointment.
- Conducted regular maintenance checks on equipment to minimize downtime and ensure optimal functionality during operations.
- Implemented feedback mechanisms to gather client input, leading to improved service offerings and customer retention rates.
- Maintained a clean and organized workspace, minimizing potential hazards and promoting safe working conditions.
Education
GED -
South Georgia Technical College
Americus, GA12.2023
Skills
- Customer relations
- Small business operations
- Business development
- Customer service
- Driven and determined
- Verbal and written communication
- Issue resolution
Accomplishments
Eagle award winner for South Georgia Technical College and state finalist.
Timeline
Window Cleaning Company Owner
Self Employed-Comic Cleaners
06.2024 - 09.2025
Convention Staff Member
International Window Cleaning Association
01.2023 - 01.2025
Window Technician
Haylo Window Cleaning
06.2021 - 06.2024
GED -
South Georgia Technical College