Ilana Jensen

• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
• Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
• Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
• Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
• Processed and organized incoming mail for distribution to appropriate departments.
• Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
• Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
• Checked parcels were securely sealed to eliminate losses.

• Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
• Improved data accuracy by meticulously verifying and correcting information during entry.
• Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
• Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
• Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Collaborated with TSMC security to establish strong relationships, increasing the effectiveness of joint responses to incidents.
• Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
• Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
• PIP restricted item control
• Knowledge of Outbound and Inbound Asset Material Forms.
• Assist visitors with storage of their personal cellphones/devices and luggage.
• Assist visitors with Taxi/Uber/Lyft reservation services
• Maintain visitor and vendor sign-in logs
• Report defects and other security concerns to Security Leadership
• Monitor incoming and outgoing property
• Routine administrative duties
• Assist other Security Department employees and partner as needed
• Strong computer skills including work with Excel, Word and PowerPoint
• Maintain professional dress and appearance standards
• Posses excellent communication and organizational skills

•Responsible for the oversight, coordination, training and support of the contract Security Officers assigned to Gown A.

•Delegate responsibility and assignments in accordance with operational needs and established policies.

•As situations arise, respond and provide guidance in resolution.

•Provide training necessary to accurately and completely fulfill duty requirements of post.

•Provide prompt detailed notifications as required.

•Access Control. Authorized and monitored entrance and departure of employees and visitors.

•Maintain a professional, courteous demeanor.

•Respond to unpredictable situations and minimize negative impacts.

•Security searched domestic and international airplanes.

•Maintained Homeland Security Clearance

•Escorted visitors and employees

•Assisted subordinates in badging process

•Security Searched VIP’s airplanes

•Signed off on cockpit logs

•Protection of proprietary information

•Responsible for public safety

•Knowledgeable in Federal, State and local laws, as well as Port security.