Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ilana kempinski

san diego,CA

Summary

Dynamic insurance professional with a proven track record at GEICO, excelling in policy analysis and regulatory compliance. Recognized for enhancing customer satisfaction through effective communication and conflict resolution. Adept at navigating complex cases and improving operational efficiency, consistently exceeding performance expectations in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Insurance Agent

GEICO
San Diego, CA
11.2017 - Current
  • Achieved top-performer status within the first month on the Retention team by matching the results of seasoned agents; demonstrated the ability to quickly adapt, retain policies, and exceed expectations in a fast-paced environment.
  • Delivered personalized, solution-oriented communication to policyholders via phone and written channels, offering expert guidance on complex insurance regulations and tailored coverage adjustments, directly improving policyholder satisfaction and retention rates.
  • Reviewed and modified insurance policies to align with evolving underwriting standards, including Department of Insurance mandates related to COVID-19, ensuring full regulatory compliance, and reinforcing GEICO’s trusted reputation.
  • Collaborated with claims, underwriting, and legal teams to investigate complex cases; determined liability, and communicated outcomes to internal stakeholders and external carriers, strengthening cross-departmental accountability and operational accuracy.
  • Enhanced efficiency across claims workflows by analyzing documentation (including police reports), coordinating with external insurers, and reducing backlog through proactive follow-up and detailed reporting.
  • Developed a strong technical insurance knowledge and policy servicing foundation, applying large volumes of procedural information in real time while maintaining professionalism in high-call-volume scenarios.

Spa Coordinator

The Spa at the Inn at Rancho Santa Fe
San Diego, CA
06.2017 - 11.2025
  • Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
  • Updated the online booking system regularly with current information on availability of treatment times.
  • Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
  • Resolved guest complaints.
  • Managed communication flow by answering phones, routing and screening calls and coordinating incoming and outgoing mail.

Office Assistant

Spiegler Jagolinzer
San Diego, CA
11.2016 - 06.2017
  • Established a digital storage solution for document management by transferring hard copy documents to cloud-based storage, improving workflow, enabling seamless access to critical files, decreasing document retrieval time, and maximizing office resources.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Education

Political Science

University of Denver
Denver, CO
06-2015

Skills

  • Insurance policy analysis
  • Regulatory compliance
  • Customer service
  • Effective communication
  • Conflict resolution

Timeline

Insurance Agent

GEICO
11.2017 - Current

Spa Coordinator

The Spa at the Inn at Rancho Santa Fe
06.2017 - 11.2025

Office Assistant

Spiegler Jagolinzer
11.2016 - 06.2017

Political Science

University of Denver

Similar Profiles

CREATE PROFILE