Summary
Overview
Work History
Education
Clearance Status
Certification
Timeline
Generic

Ilana Madison

Indian Head,MD

Summary

IT professional with a background in systems administration, maintenance, and end-user training. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking to leverage comprehensive IT experience to take the appropriate next step towards a career in Cyber Security with a respected organization that values hard work, strategic thinking, and results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Systems Administrator Tier 3

Leidos
07.2021 - Current
  • Manages the functionality and efficiency of a group of computers running on one or more operating systems
  • Maintains the integrity and security of systems
  • As required, supports users with completing requests for deployment of new services
  • Maintains system documentation
  • Provides desk side support to users
  • Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery
  • Develops and monitors policies and standards for allocation related to the use of computing resources
  • Develops and implements testing strategies and document results
  • Provides advice and training to end-users
  • Maintains current knowledge of relevant technologies as assigned
  • Adheres to the principles, methods, and techniques used in system administration and support.

Administrative Assistant 3

Northrop Grumman
01.2020 - 06.2021
  • Setting up and maintaining all administrative files
  • Interviewing visitors and making arrangements for their entry into appropriate Program spaces
  • Arranging for Program meetings and conferences
  • Receiving, referring, or answering email requests
  • Reviewing drafts and finished Program documents for appropriate grammatical usage
  • Answering questions related to office operations
  • Establishing Program policies and procedures
  • Gathering, compiling and reporting as tasked.

Hardware Technician I

Mission First
08.2019 - 01.2020
  • Refreshing video teleconferencing devices by: Contacting assigned POCs in order to schedule time(s) to make office visit(s)
  • Surveying and staging the area where the new device is to be installed
  • Submitting accurate templates for review, noting things like appropriate IP and MAC addresses, subnet masks, and gateways
  • Referring to transport closets in order to confirm and/or correct corresponding fiber label
  • Installing new equipment while maintaining all pertinent information and settings used by the client
  • Excessing old machines so that they can be properly stored or discarded following refresh.

Access Control Specialist

AECOM
03.2019 - 08.2019
  • Remained consistently engaged with customers over various security needs including: Created and issued badges
  • Granted and removed access to restricted areas
  • Responded via email to customers questions and inquires
  • Coordinated with other agencies on various issues
  • Took photos for various requirements
  • Performed conference coordination at customer request
  • Interacted with compound security on possible security issues to help develop security policies and/or procedures
  • Oversaw parking requirements
  • Implemented and maintained Excel spreadsheets.

Ophthalmic Technician

The Retina Group of Washington
10.2017 - 03.2019
  • Recorded chief complaint, history of present illness, and review of medical systems
  • Tested visual acuity, intraocular pressure, confrontation fields, amsler grids, and pupils
  • Performed basic slit lamp & external exam
  • Prepped patients for all in-office procedures: injections, lasers, pneumatic retinopexy, cryopexy, etc
  • Assisted with prescription refills
  • Performed all diagnostic imaging including Fluorescein Angiography (FA), Fundus Photography, Optical Coherence Tomography (OCT), and Indocyanine Green Angiography (ICG)
  • Assisted physicians during all aspects of the exam by taking notes during exam as the doctor talks to the patient, creating retinal drawings based on the doctors descriptions, and coding patient exam as directed by the physician.

Perinatal Community Health Worker

Mamatoto Village, Inc.
01.2017 - 10.2017
  • Provided prenatal and postpartum education to new and expecting mothers and their families
  • Established a compassionate environment that is free of judgment by providing emotional and psychological support to clients and their families
  • Worked independently as well as collaboratively as team lead to assure the program goals are achieved as outlined by each client's service plan
  • Supported and promoted excellence in customer service by respecting each client's specific ideals and translating them into an effective, tailor-made birth plan
  • Assisted with the safe delivery of clients' infants by providing exceptional labor support in addition to informational support that enables parents to make informed decisions about the care that they receive from their health care practitioners.

Education

B.S. IN BIOLOGY -

FLORIDA AGRICULTURAL AND MECHANICAL UNIVERSITY

H.S. DIPLOMA -

OXON HILL HIGH SCHOOL/SCIENCE & TECH PROGRAM

Clearance Status

TS/SCI with FSP

Certification

  • COMPTIA Security + Certification: 10/30/2023

Timeline

Systems Administrator Tier 3

Leidos
07.2021 - Current

Administrative Assistant 3

Northrop Grumman
01.2020 - 06.2021

Hardware Technician I

Mission First
08.2019 - 01.2020

Access Control Specialist

AECOM
03.2019 - 08.2019

Ophthalmic Technician

The Retina Group of Washington
10.2017 - 03.2019

Perinatal Community Health Worker

Mamatoto Village, Inc.
01.2017 - 10.2017

B.S. IN BIOLOGY -

FLORIDA AGRICULTURAL AND MECHANICAL UNIVERSITY

H.S. DIPLOMA -

OXON HILL HIGH SCHOOL/SCIENCE & TECH PROGRAM

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