Ilana Mikhlin
Brooklyn,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Swim instructor
Shorefront Y
Brooklyn, NY
12.2025 - Current
- Instructed diverse age groups in swim techniques and water safety principles.
- Led group swim classes, fostering teamwork and enhancing enjoyment of swimming.
- Develop customized lesson plans to meet individual students' needs and skill levels.
- Conducted assessments to evaluate swimmer progress and adjust training methods accordingly.
- Documented individual strengths and weaknesses of each child to tailor instruction and support progress.
- Created engaging activities and games to reinforce essential swimming skills and maintain student interest.
- Collaborated with staff and promoted programs for member involvement.
Hostess
Lokum Mediterranean Restaurant
Brooklyn, NY
09.2025 - 10.2025
- Streamlined reservations and waitlist management to improve seating efficiency and reduce wait times.
- Coordinated reservations to enhance guest experience, ensuring optimal seating and flow during peak hours.
- Provided exceptional customer service while maintaining a calm, friendly demeanor in high-pressure situations.
- Prioritized communication among staff during events to ensure seamless operations with coordination.
Register sales
Trails end Clubhouse Cafe
Shohola, PA
06.2020 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new employees on policies and procedures, ensuring consistent service delivery.
- Filled in for coworkers during busy periods to maintain smooth operations and customer service. to maintain staffing levels.
- Organized store layout to improve customer navigation and satisfaction.
FDA- mood lifter
Pure Gym (former Blink Fitness)
Brooklyn, NY
10.2024 - 05.2025
- Greeted members and checked clients in to ensure smooth entry flow.
- Created positive, welcoming environment that encouraged member engagement and retention.
- Handled membership questions, cancellations, payments and account updates
- Monitored staff and guided on equipment handling and safety measures to enhance member safety.
- Provided guidance on proper lifting techniques to gym members.
- Supported management in daily operations and participated in management training sessions to improve operational efficiency.
Lifeguard
Shorefront YM- YWHA
Brooklyn, NY
09.2022 - 06.2024
- Monitored pool for safety, effectively responding to emergencies to protect swimmers.
- Trained new lifeguards on safety protocols and operational procedures, enhancing team readiness.
- Monitored pool chemistry to ensure safe swimming conditions and maintained clean pool area.
- Documented incidents and maintenance to ensure safety standards were met.
Education
Diploma - Art Major
Edward R. Murrow High School
Brooklyn, NY06-2024
Some College (No Degree) - Human Bio Major - Pre- Med Track
CUNY Hunter College
Manhattan, NY09-2026
Skills
- Water safety certification
- Swim technique development
- Customer service
- Front desk
- Team collaboration
- Organizational ability
- Time optimization
- Adaptability
- Problem solving
- Professional conduct
- Positive outlook
- Patience
- Cash management
Skills
Bilingual: russian and english
Motivations
- Goal completion
- Growth opportunities
- Ability to make an impact
- Acknowledged by managers for excellent professionalism and teamwork
Languages
Russian
Native/ Bilingual
English
Native/ Bilingual
Certification
- American Red Cross - CPR/AED
Timeline
Swim instructor
Shorefront Y
12.2025 - Current
Hostess
Lokum Mediterranean Restaurant
09.2025 - 10.2025
FDA- mood lifter
Pure Gym (former Blink Fitness)
10.2024 - 05.2025
Lifeguard
Shorefront YM- YWHA
09.2022 - 06.2024
Register sales
Trails end Clubhouse Cafe
06.2020 - 09.2025
Diploma - Art Major
Edward R. Murrow High School
Some College (No Degree) - Human Bio Major - Pre- Med Track
CUNY Hunter College