Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ilandis Spegal

Las Vegas

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable Server That brinngs high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. I Am successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Room Service Server

Fontainebleau
09.2023 - Current
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Verified accuracy and quality of orders before delivery.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Garnished completed orders and arranged foods to please customers.

Server

Benihana
06.2022 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Event Server

Party Staff
01.2019 - 12.2021
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Maintained flexible work schedule to meet event needs.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.

Server

13 Coins
08.2017 - 10.2018
  • Cultivated warm relationships with regular customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server, Event Ambassador, Facilitator

TOP GOLF
08.2015 - 11.2015
  • Take food orders and relay orders to kitchens or serving counters so they can be filled
  • Load trays with accessories such as eating utensils, napkins, or condiments
  • Place food servings on plates or trays according to orders or instructions
  • Examine trays to ensure that they contain required items
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
  • Remove trays and stack dishes for return to kitchen after meals are finished
  • Prepare food items, such as sandwiches, salads, soups, or beverages
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed
  • Carry food, silverware, or linen on trays or use carts to carry trays
  • Determine where patients or patrons would like to eat their meals and help them get situated
  • Record amounts and types of special food items served to customers
  • Total checks, present them to customers, and accept payment for services
  • Stock service stations with items such as ice, napkins, or straws.

Front Desk Agent

Wyndham Hotel
04.2022 - 08.2022
  • Monitored staff performance and provided feedback and guidance.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Stored guest valuables in safe and individual boxes for security.
  • Enforced policies and procedures to increase efficiency.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Prepared reports on guest satisfaction levels and other metrics.

Front Desk Agent

Quality Inn Hotel
12.2017 - 02.2019
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Host, Busser

LAWRYS THE PRIME RIB
08.2016 - Current
  • Greet guests and seat them at tables or in waiting areas
  • Provide guests with menus
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Answer telephone calls and respond to inquiries or transfer calls
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Inform patrons of establishment specialties and features
  • Receive and record patrons' dining reservations
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Direct patrons to coatrooms and waiting areas such as lounges
  • Take and prepare to-go orders
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
  • Order or requisition supplies and equipment for tables and serving stations
  • Assist with preparing and serving food and beverages.

Porter

CENTURY LINK FIELD
10.2015 - 12.2015
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts
  • Receive and mark baggage by completing and attaching claim checks
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
  • Maintain clean lobbies or entrance areas for travelers or guests
  • Deliver messages and room service orders, and run errands for guests
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services
  • Compute and complete charge slips for services rendered and maintain records.

Server

SHARIS
07.2013 - 12.2015
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities
  • Examine trays to ensure that they contain required items
  • Place food servings on plates or trays according to orders or instructions
  • Load trays with accessories such as eating utensils, napkins, or condiments
  • Take food orders and relay orders to kitchens or serving counters so they can be filled
  • Stock service stations with items such as ice, napkins, or straws
  • Remove trays and stack dishes for return to kitchen after meals are finished
  • Prepare food items, such as sandwiches, salads, soups, or beverages
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed
  • Carry food, silverware, or linen on trays or use carts to carry trays
  • Determine where patients or patrons would like to eat their meals and help them get situated
  • Record amounts and types of special food items served to customers
  • Total checks, present them to customers, and accept payment for services.

Server

SEATTLE CITY CATERING
12.2015 - 12.2015
  • Resolve customer complaints regarding food service
  • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements
  • Forecast staff, equipment, and supply requirements based on a master menu
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
  • Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor
  • Greet and seat guests, and present menus and wine lists
  • Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details
  • Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.

Server Assistant

BJ'S BREWERY
07.2014 - 10.2014
  • Wipe tables or seats with dampened cloths or replace dirty tablecloths
  • Clean up spilled food or drink or broken dishes and remove empty bottles and trash
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning
  • Fill beverage or ice dispensers
  • Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters
  • Carry linens to or from laundry areas
  • Carry trays from food counters to tables for cafeteria patrons
  • Wash glasses or other serving equipment at bars.

Education

Specialist in School Psychology - Psychology

Seattle Central Community College
Seattle, WA

No Degree - Electrician

Job Corps
Nampa

High School Diploma -

Kent Meridian High School
Kent, WA
06.2012

Skills

  • Guest Service
  • Issue Resolution
  • Dessert Preparation
  • Guest Relations
  • Multi-Tasking Skills
  • Order Verification
  • Problem Solving
  • Complaint Handling
  • Adaptability and Flexibility
  • Cleanliness Maintenance
  • Supply Restocking
  • Event Catering
  • Safe Food Handling

Certification

  • Personal Finance Degree, Penn Foster - [Timeframe]

Timeline

Room Service Server

Fontainebleau
09.2023 - Current

Server

Benihana
06.2022 - 10.2022

Front Desk Agent

Wyndham Hotel
04.2022 - 08.2022

Event Server

Party Staff
01.2019 - 12.2021

Front Desk Agent

Quality Inn Hotel
12.2017 - 02.2019

Server

13 Coins
08.2017 - 10.2018

Host, Busser

LAWRYS THE PRIME RIB
08.2016 - Current

Server

SEATTLE CITY CATERING
12.2015 - 12.2015

Porter

CENTURY LINK FIELD
10.2015 - 12.2015

Server, Event Ambassador, Facilitator

TOP GOLF
08.2015 - 11.2015

Server Assistant

BJ'S BREWERY
07.2014 - 10.2014

Server

SHARIS
07.2013 - 12.2015

Specialist in School Psychology - Psychology

Seattle Central Community College

No Degree - Electrician

Job Corps

High School Diploma -

Kent Meridian High School

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Ilandis Spegal