Ilandriah Mone
Las Vegas,NV
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Sales associate
Champs Sports
03.2024 - Current
- Created a warm and friendly shopping environment by providing extreme customer service
- Assisted customers with product selection, sizing and styling
- Processed transactions using a point-of-sale system
- Built relationships with customers to encourage repeat business
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Supervisor
The Coffee Bean & Tea Leaf
12.2023 - Current
- Prepared different varieties of coffee drinks with direct ingredients
- Directed and supervised team of 3 employees in daily operations
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Stocked shelves with merchandise when needed
- Answered customer inquiries regarding store policies and procedures
- Processed returns and exchanges of merchandise in accordance with store policies
- Resolved customer complaints in a polite and professional manner.
- Gathered, organized and input information into digital database.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High school diploma -
Acceleration Academy
North Las Vegas, NV06.2024
Skills
- Upselling
- Problem-solving skills
- POS system operation
- Adapt to diverse groups
- Customer service
Timeline
Sales associate
Champs Sports
03.2024 - Current
Supervisor
The Coffee Bean & Tea Leaf
12.2023 - Current
High school diploma -
Acceleration Academy