BANNER
Ilaria Varotto
Business Service Center Specialist
Bulverde,TX
Summary
Diligent Business Service Center Specialist I currently managing various administrative and financial tasks for the UTSA College of Liberal and Fine Arts, as account reconciling, accounts payables, employee reimbursements, hiring and more. A committed individual dedicated to succeeding. Skilled in organizing, managing and promoting teamwork. Observant, caring and hardworking, with a focus on achieving goals, solving problems, and completing the tasks necessary for the College to run smoothly.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Business Service Center Specialist I
The University of Texas at San Antonio
04.2023 - Current
- Reduced Service Now tickets requests resolution time, implementing solutions to address recurring issues proactively, handling approximately 50% of all tickets submitted.
- Improved cash flow management with timely invoicing, payment processing, and account reconciliation efforts with expert use of Rowdy Exchange and PeopleSoft.
- Increased operational efficiency by training staff members on best practices for account reconciliation procedures and maintaining a strict monthly account reconciliation timeline.
- Participated in regular account reconciliation exercises, ensuring accuracy of financial statements at all times.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution on any financial matter.
- Acted as a liaison between internal departments and UTSA-wide departments to ensure proper divulgation of news and policies.
- Processed employee expense reimbursements, travel authorizations and others, verifying accuracy of submitted documentation against company policies before approval.
- Maintained up-to-date knowledge on UTSA's regulations, policies, and procedures, ensuring compliance in all financial operations.
Administrative Associate
UTSA School Of Art
08.2022 - 04.2023
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Updated spreadsheets and databases to track, analyze, and report on inventory, class scheduling and event budgets.
- Established administrative work procedures to track work-study's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Handled screening and hiring procedures for Staff and Faculty positions through PeopleSoft in liaison with hiring committees and the COLFA Dean's Office.
- Supported Interim Director by managing budgets, scheduling appointments and organizing itinerary for events and visiting artists.
- Facilitated timely delivery of projects to meet organizational and departmental objectives.
- Managed DigitalMeasures for TA and TA II appointments and academic records.
- Continually sought methods for improving daily operations, recordkeeping and data entry through Microsoft Excel for increased efficiency.
- Interacted with vendors as Aramark , contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Student Assistant
UTSA, Languages, Literatures
01.2022 - 08.2022
- Managed all front desk operations for the Department of Modern Languages and Literatures. Provided clerical support, and addressed routine and special requirements.
- Gained thorough knowledge of UTSA policies and HOP (handbook of operating procedures).
- Assisted the Department Chair and Assistant Dean with student concerns and faculty communication.
- Communicated effectively with 30+ faculty and staff and completed various simultaneous job tasks to support professors' academic, research and operational needs.
- Provided excellent administrative support by answering phone calls and route callers to appropriate personnel, coordinating files and sorting mail.
- Updated tracking spreadsheets with latest courses, classroom reservations and information.
- Prepared meeting rooms and materials, and recorded important information.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Maintained excellent customer service and positive attitude towards students, faculty and fellow teammates.
Assistant Manager
Tropical Smoothie Cafe
10.2020 - 12.2021
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and goals
- Maximized team performance by training new employees on guest expectations and protocols.
- Developed organizational structure to outline and direct rules, roles and responsibilities for team of 5/7.
- Supervised other staff during shifts worked.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers by assisting in interviews.
- Resolved customer complaints
- Performed money counts with cashiers of drawers.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Bachelor of Arts - Spanish Language And Literature
The University of Texas At San Antonio
San Antonio, TX12.2024
Associate of Arts - Asian Languages And Literatures
Università Ca' Foscari
Venice, Italy 09.2016 - 06.2019
High School Diploma -
Liceo D.G. Fogazzaro
Vicenza, Italy 09.2010 - 2015.06
Skills
Reliability
Problem solving
Disciplined
Follow directions efficiently
Ready to take charge of any situation
Communication
Organization
Software
PeopleSoft/UTSHARE
Microsoft Excel
WEBI
Awards
Award Nominations FY25
- UTSA University Excellence Awards for "Excellence in Customer Care Award"
- UTSA University Excellence Awards for "Rising Star Award"
- UTSA University Excellence Awards for "Team Spirit Award"
Award Nominations FY26
- COLFA Staff Excellence Awards for "Extra Mile Award"
- COLFA Staff Excellence Awards for "Team Spirit Award"
Timeline
Business Service Center Specialist I
The University of Texas at San Antonio
04.2023 - Current
Administrative Associate
UTSA School Of Art
08.2022 - 04.2023
Student Assistant
UTSA, Languages, Literatures
01.2022 - 08.2022
Assistant Manager
Tropical Smoothie Cafe
10.2020 - 12.2021
Associate of Arts - Asian Languages And Literatures
Università Ca' Foscari
09.2016 - 06.2019
High School Diploma -
Liceo D.G. Fogazzaro
09.2010 - 2015.06
Bachelor of Arts - Spanish Language And Literature
The University of Texas At San Antonio