Ilary Henriquez
Manassas,VA
Summary
Detail-oriented Administrative & Operations Professional with over 8 years of experience in healthcare, dental offices, and service-based business operations. Proven ability to manage scheduling, invoicing, compliance documentation, customer relations, and confidential records. Strong multitasker with excellent organizational skills and bilingual fluency in English and Spanish.
Overview
13
13
years of professional experience
Work History
Operations & Administrative Manager
Lopez Solutions, INC.
03.2023 - Current
- Oversee daily administrative and operational functions for a property maintenance and repair company servicing apartment complexes and management firms.
- Coordinate work orders, job scheduling, and communication between property managers, technicians, and vendors.
- Prepare, review, and submit invoices, estimates, purchase orders, and compliance documentation.
- Track employee hours, job costs, materials, and expenses to ensure accurate billing and payroll reporting.
- Maintain organized digital and physical records for contracts, insurance, licenses, and job documentation.
- Communicate professionally with property managers and supervisors to follow up on approvals, payments, and work status.
- Resolve billing discrepancies and ensure timely payment processing.
- Support business operations by improving internal organization, documentation flow, and administrative efficiency.
Patient Care Coordinator/Dental Assistant
Renova Smiles
11.2021 - 12.2023
- Managed front-office and clinical support duties for a busy dental practice serving 30–50 patients daily.
- Scheduled, confirmed, and coordinated dental appointments while handling high call volumes.
- Verified insurance eligibility, prepared and submitted insurance claims, and processed pre-authorizations for treatment approvals.
- Explained treatment plans, procedures, and financial responsibilities clearly to patients.
- Assisted dentists during procedures, handing instruments and materials as needed to support efficient patient care.
- Prepared treatment rooms prior to patient arrival, ensuring proper setup of instruments, materials, and equipment.
- Cleaned, sanitized, and reset rooms after procedures in compliance with infection control and safety standards.
- Took dental X-rays and ensured proper documentation in patient records.
- Maintained accurate electronic patient charts, health histories, and treatment notes in compliance with HIPAA regulations.
- Processed patient payments (cash, check, credit card) accurately and professionally.
Front Desk Receptionist
Kakar Dental Group
01.2019 - 11.2021
- Managed patient check-in/check-out and front-desk operations for a high-volume dental office.
- Answered multi-line phone systems, scheduled appointments, and addressed patient concerns.
- Processed billing, posted charges, and assisted patients with completing medical documentation.
- Coordinated referrals and communicated with external providers.
- Maintained confidentiality of patient information and supported clinical staff with daily operations.
Tag and Title Clerk
Amko Auto INC.
05.2013 - 12.2018
- Processed vehicle titles, registrations, tax documents, and lien payoffs in compliance with state DMV regulations.
- Verified VIN numbers, odometer readings, lien releases, and ownership documentation for accuracy.
- Maintained organized logs and records using Dealer Cloud systems.
- Communicated with customers, dealerships, and regulatory agencies to resolve title discrepancies.
- Assisted sales staff with documentation for vehicle purchases and ownership transfers.
Education
High School Diploma -
Osbourn Park High School
MANASSAS, VA.06.2014
Skills
- Scheduling & Coordination
- Invoicing, Estimates & Billing
- Insurance & Compliance Documentation
- Customer & Client Relations
- HIPAA & Confidentiality Compliance
- Time Tracking & Payroll Support
- Multitasking & Organization
- Bilingual Communication (English & Spanish)
Additional Information
- CPR Certified
- AED Certified
- Public Notary
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations & Administrative Manager
Lopez Solutions, INC.
03.2023 - Current
Patient Care Coordinator/Dental Assistant
Renova Smiles
11.2021 - 12.2023
Front Desk Receptionist
Kakar Dental Group
01.2019 - 11.2021
Tag and Title Clerk
Amko Auto INC.
05.2013 - 12.2018
High School Diploma -
Osbourn Park High School