Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

ILAYDA GOL

Lyndhurst,NJ

Summary

Dedicated and knowledgeable student pursuing a Bachelor of Science in Biology with a minor in Business. Demonstrates strong proficiency in business operations, laboratory techniques, scientific research, and practical applications.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Designer/Project Manager

Alba Kitchen And Bath
East Hanover, NJ
02.2024 - 09.2024
  • Developed and implemented project plans for design projects, ensuring deadlines were met.
  • Maintained detailed records of all design projects, including budgets and timelines.
  • Organized resources needed to complete design projects, such as software tools, equipment, and materials.
  • Tracked daily tasks associated with each project using task tracking software.
  • Prioritized tasks based on urgency or importance in order to maintain timeline targets.
  • Collaborated with other departments within the organization when necessary for successful completion of projects.
  • Monitored performance metrics associated with each project in order to identify any potential issues or delays.
  • Participated in brainstorming sessions with team members in order to generate innovative ideas for new designs.
  • Met with clients to establish ideas, goals and guidelines for design team.
  • Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
  • Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.

Senior Designer

Golden Source Kitchen
Clifton, NJ
06.2022 - 02.2024
  • Developed, designed and presented compelling visual communications for projects.
  • Produced high-quality designs that effectively communicated complex messages to target audiences.
  • Managed multiple projects while meeting tight deadlines and budgets.
  • Defined project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders.
  • Presented concepts, ideas and recommendations for new initiatives in a clear, concise manner.
  • Coordinated with external vendors or agencies when needed.
  • Presented designs to project teams and incorporated changes based on feedback.
  • Met with project owners and clients to assess scope and development timeline.
  • Created product designs in alignment with specifications.
  • Worked with client via email, phone and in-person to collect information to complete designs.
  • Consulted on tone, style and subject matter, driving layout and design.

Customer Service Representative

TekCard Payments
Lyndhurst, NJ
10.2020 - 03.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Promoted available products and services to customers during service, account management and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Prevented key account losses by researching discrepancies and correcting problems.

Barista Shift Supervisor

Starbuck
Clifton, New Jersey
03.2019 - 10.2020
  • Inspected coffee brewing equipment to ensure proper functioning.
  • Conducted daily shift meetings with baristas to review objectives and customer service standards.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Ensured compliance with health department regulations related to food handling practices.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Scheduled staff shifts according to business needs.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Front End Team Lead

Shop Rite Food Market
Lyndhurst, NJ
06.2016 - 03.2019
  • Collaborated with other departments to ensure successful delivery of projects.
  • Maintained up-to-date knowledge of emerging technologies and industry trends related to front end development.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Delegated work to 30+ employees based on shift requirements, individual strengths and unique training.
  • Answered store and merchandise questions and led customers to wanted items.

Education

Bachelor of Science - Biology With A Minor in Business

Fairleigh Dickinson University
Teaneck, NJ

Skills

Technical Expertise

Bilingual Communication Skills

Investment Performance Analysis

Effective Communication

Effective Team Collaboration

Versatile Work Approach

Strategic Leadership

Prioritized Task Management

Analytical Problem Solving

Strong Interpersonal Skills

Affiliations

  • Physical training
  • Photography
  • Culinary Sciences

Languages

English
Native/ Bilingual
Turkish
Native/ Bilingual
Spanish
Limited

Certification

  • Lab assistant at Fairleigh Dickinson University
  • In the process of obtaining Basic Life Support (BLS) certification.

References

References available upon request.

Timeline

Senior Designer/Project Manager

Alba Kitchen And Bath
02.2024 - 09.2024

Senior Designer

Golden Source Kitchen
06.2022 - 02.2024

Customer Service Representative

TekCard Payments
10.2020 - 03.2022

Barista Shift Supervisor

Starbuck
03.2019 - 10.2020

Front End Team Lead

Shop Rite Food Market
06.2016 - 03.2019

Bachelor of Science - Biology With A Minor in Business

Fairleigh Dickinson University

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ILAYDA GOL