Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ilda Romero Garcia

Vail,AZ

Summary

Qualified Advanced Technical Support Specialist with four years of helpdesk and customer service experience. Provides comprehensive product support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

7
7
years of professional experience

Work History

Technical Support Specialist

TMOBILE
03.1999 - 05.2003
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors and engineers to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted supervisor with new hires and training classes.

Patient Service Representative

Lovelace Medical Center
04.1998 - 02.1999
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Took copayments and compiled daily financial records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and various departments and staff.
  • Greeted and assisted patients with check-in procedures.
  • Delivered support to medical staff in completion of patient paperwork.

Receptionist Administrator

Embroidery Masters
02.1996 - 03.1998
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.

Education

GED -

Norwalk - La Mirada Adult School
Norwalk, CA
05.1994

Skills

  • Nortel cellular switch
  • Application Installations
  • Remote Diagnostics
  • Technical Troubleshooting
  • Account Updating
  • Customer Service Expert

Languages

Spanish
Native or Bilingual

Timeline

Technical Support Specialist

TMOBILE
03.1999 - 05.2003

Patient Service Representative

Lovelace Medical Center
04.1998 - 02.1999

Receptionist Administrator

Embroidery Masters
02.1996 - 03.1998

GED -

Norwalk - La Mirada Adult School

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Ilda Romero Garcia