Ildalina Garcia

• Listened to guest needs and responded promptly for personalized service.
• Trained new servers in company policies, guest service standards, and best practices.
• Communicated professionally with customers, colleagues, and supervisors.
• Achieved sales goals by promoting high-profit items and daily specials.

As a front desk receptionist in a medical practice focused on injury-related cases—including auto accidents, workers’ compensation, and personal injury—I provided front-line administrative support while navigating complex legal and medical processes. My responsibilities included:

• Welcoming and assisting patients, many dealing with pain or trauma, while maintaining a professional and compassionate demeanor.
• Scheduling and coordinating appointments with physicians, physical therapists, and other providers involved in injury care.
• Handling sensitive legal and medical documents, including lien agreements, medical records requests, and insurance verifications.
• Communicating directly with injury attorneys and legal offices to support case coordination, provide requested documentation, and facilitate timely responses to legal inquiries.
• Assisting in the preparation of medical summaries and billing documentation to support injury claims and settlements.
• Ensuring accurate EMR input and compliance with HIPAA regulations.
• Following up on outstanding balances, insurance authorizations, and settlement updates in coordination with attorneys and case managers.

This role deepened my understanding of personal injury workflows, strengthened my multitasking skills, and reinforced my ability to operate professionally in a legal-medical setting.

• Answered customer inquiries about menu items and provided recommendations.
• Took accurate food and drink orders from patrons utilizing POS system.
• Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
• Provided exceptional customer service by addressing and resolving guest concerns or complaints.

• Explained details for new menu items and daily specials.
• Processed credit card transactions, gift cards, and cash payments.
• Communicated professionally with customers, colleagues, and supervisors.
• Trained new servers in company policies, guest service standards, and best practices.
• Listened to guest needs and responded promptly for personalized service.

• Delivered individual and small group instruction to meet individual needs of each child.
• Collaborated with faculty and staff to enhance programs and promote student success.
• Supervised children during activities to maintain safety and wellbeing.
• Established clear expectations for behavior and redirected problematic actions with positive reinforcement or established discipline protocols.

• Oversaw server assignments and maintained balanced table numbers.
• Directed front-of-house staff in customer service, order taking, and food delivery.
• Recaptured loyalty of dissatisfied guests through proactive management of complaints and concerns.
• Elevated guest relations by empowering servers to expertly handle conflicts.

• Cultivated welcoming learning environments rooted in exploring new concepts and building developmentally appropriate skills.
• Adhered to state and federal standards governing daycare environment and curriculum.
• Built positive working relationships with team, modeling appropriate behavior for children.
• Applied knowledge of early childhood development to evaluate student learning needs and promote growth.