Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ILEAH HENCHEL

Fall Creek,WI

Summary

Efficient business intelligence and reporting solutions architect with comprehensive understanding of company database roles. Accessibility-focused data synthesizer with deep history of establishing well-organized and approachable information systems. Flexible program problem solver with collaborative outlook and agility in designing effective databases.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Data & Compliance Specialist, HSE & Quality

Precision Pipeline, LLC
02.2021 - Current
  • Compiled, cleaned and manipulated data for proper handling.
  • Analyzed large datasets to identify trends and patterns in client behaviors.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Analyzed large datasets to identify trends and patterns in customer behaviors.
  • Improved data collection methods by designing surveys, polls and other instruments.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed polished visualizations to share results of data analyses.
  • Ran statistical analyses within software to process large datasets.
  • Managed various compliance sites in order to stay compliant with clients.
  • Managed Labor Law poster subscriptions across our various job sites across the country.

DOT Compliance

Precision Pipeline, LLC
09.2019 - 02.2021
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Oversaw and monitored violation tracking system for accuracy, reducing issues.
  • Created and maintained compliant work environment.
  • Identified gaps in existing compliance processes and recommended updates.
  • Warned violators of infractions or penalties.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Prepared and submitted regulatory filings in timely manner.
  • Investigated and documented all violations of compliance regulations to determine necessary improvements.

Senior Advocate4Me Representative - Tier 3 Claims Representative/LEET Member

United HealthGroup
02.2017 - 09.2019
  • A RRS Claims Tier 3 Agent, I am responsible for providing expertise and customer service support to members as part of our UnitedHealthcare Advocate4Me model
  • Direct phone-based customer interaction to address complex member needs and provide recommendations on services that may help close gaps in care for the member and/or the member's family
  • At times, I authorize claims payment or refer claims to investigators for further review
  • On the LEET team I am a Senior Member and help organize events within the organization and am an active contributor to the site's newsletter
  • CPQ/Data Entry/ORs Processor/Macro Champ/LEET Member
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.

CPQ/Data Entry Processor

United HealthGroup
02.2013 - 02.2017
  • I processed claims in COSMOS on a FIFO basis in both Hospital and
  • Physician for CPQ, Data Entry, and ORs
  • As a Macro Champ I assisted my team with their macro issues and coached them through resolving those issues
  • I also opened supports and stay in contact with the Macro Team on behalf of my team
  • On the LEET team I am a Senior Member and help organize events within the organization and am an active contributor to the site's newsletter.
  • Verified accuracy of data before transcribing.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Reviewed completed work for compliance with regulations.
  • Searched, extracted and interpreted information to determine correct input procedure.

Data Entry Specialist

Menards
10.2012 - 01.2013
  • I was responsible for accurately entering customer information so their rebates could be processed in a timely and professional manner
  • I also had a quota of 120 entries per hour that I had to uphold on a daily basis.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Identified data entry errors and reported to necessary departments.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.

Sales Associate

Ashley Furniture Homestore
10.2011 - 10.2012
  • I was in charge of learning the different products on the sales floor so I was able to inform the customers of the different items Ashley Furniture had available to best suit their needs
  • I ensured customer satisfaction by informing them of all their options and presented the best products and services available
  • As a customer service representative I dealt with customer concerns and complaints on a personal basis to ensure the best customer service possible.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor's - Technical Communication, Tourism & Photography

University of Wisconsin - Stout
Menomonie, WI
05.2011

Skills

  • Reviewing data
  • Data monitoring
  • Recording data
  • Data visualizations
  • Data analytics
  • Charting data

Accomplishments

    Human Trafficking Awareness Program Co-Champion:


    Human trafficking, or modern-day slavery, is when people are illegally bought and sold for forced labor or commercial sex. Traffickers use force, fraud and coercion, including abduction, deception, torture and/or the abuse of power, to prey upon their victims’ vulnerabilities while profiting off their exploitation.

    Precision Pipeline, LLC's workforce training program is delivered to all areas of the organization so both field and home office employees can recognize the signs of human trafficking and report the crime to local law enforcement via the National Human Trafficking Hotline 1-888-3737-888.

    AWARDS:
    IPLOCA 2021 Corporate Social Responsibility
    Fierce Freedom Award of Appreciation for Outstanding Community Service

    NSC Green Cross for Safety (Internal Review)
    UCT Underground Construction Awards Community Impact Award (Finalist)Human trafficking, or modern-day slavery, is when people are illegally bought and sold for forced labor or commercial sex. Traffickers use force, fraud and coercion, including abduction, deception, torture and/or the abuse of power, to prey upon their victims’ vulnerabilities while profiting off their exploitation. Precision Pipeline, LLC's workforce training program is delivered to all areas of the organization so both field and home office employees can recognize the signs of human trafficking and report the crime to local law enforcement via the National Human Trafficking Hotline 1-888-3737-888. AWARDS: IPLOCA 2021 Corporate Social Responsibility Fierce Freedom Award of Appreciation for Outstanding Community Service NSC Green Cross for Safety (Internal Review) UCT Underground Construction Awards Community Impact Award (Finalist)

Certification

OSHA 30 - Construction

OSHA 7500 - Introduction to Safety & Health Management

CPR/First Aid/AED Certified

Representative ISO 90010 Trained

Timeline

Data & Compliance Specialist, HSE & Quality

Precision Pipeline, LLC
02.2021 - Current

DOT Compliance

Precision Pipeline, LLC
09.2019 - 02.2021

Senior Advocate4Me Representative - Tier 3 Claims Representative/LEET Member

United HealthGroup
02.2017 - 09.2019

CPQ/Data Entry Processor

United HealthGroup
02.2013 - 02.2017

Data Entry Specialist

Menards
10.2012 - 01.2013

Sales Associate

Ashley Furniture Homestore
10.2011 - 10.2012

Bachelor's - Technical Communication, Tourism & Photography

University of Wisconsin - Stout

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ILEAH HENCHEL