Ileana Armstrong

Work History

Assistant Principal/ Dual Language Teacher

Worcester Public Schools

Worcester

09.2017 - Current

Modeled expected and appropriate leadership to promote teaching staff and administrative personnel's positive interaction with students and families.
Established instructional practices driven by statistical performance data.
Built productive relationships with parents of students facing difficult situations at school or at home.
Monitored student behavior and enforced discipline policies.
Administered standardized tests to evaluate student performance and progress.
Assisted with compliance efforts for fire and other safety regulations.
Facilitated continued education for teaching staff through implementation of quality curriculum training and appropriation of necessary resources.
Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
Explored and implemented innovative use of technology in language education.
Built and maintained positive relationships with diverse stakeholders, such as parents, school volunteers and outside agencies.
Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
Defined and enforced student academic achievement standards in line with district goals and objectives.
Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
Encouraged interdepartmental and cross-functional teams collaboration in development and support of student activities, programs and lessons.
Prepared daily lesson plans for students to correspond with district curriculum.
Facilitated learning of Spanish language using variety of instructional methods, resources and technological tools.

World Language Teacher

Fitchburg Public Schools

Fitchburg, MA

04.2015 - 06.2017

Delivered 25 hours per week of classroom lectures, instructing over 120 students per semester in Spanish I, II, III , Honors, Native.
Employed diverse teaching approaches to help students of all abilities understand material.
Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
Used Google Classroom, to monitor and record student progress.
Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.
Led projects and analyzed data to identify opportunities for improvement.
Prepared variety of different written communications, reports and documents.
Immersed students in unfamiliar cultures by devising hands-on activities.

World Language Teacher

Narragansett Regional School District

Baldwinville, MA

08.2014 - 06.2015

Employed diverse teaching approaches to help students of all abilities understand material.
Delivered 30 hours per week of classroom lectures, instructing over 100 students per semester in Spanish I, II, Honors III.
Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
Sourced optimal curricula and developed lesson plans to fully cover target material for each course.

Marketing Manager

World Economic Development Congress

Waltham , MA

08.1993 - 01.1996

Planned and coordinated logistics and shipment of materials for attendees of trade shows.
Cultivated and deepened productive client relationships to enhance collaboration and maintain responsiveness to changing strategies.
Increased consumer leads through development of targeted advertisements and dealer direct response program.
Designed, implemented and enhanced national marketing initiatives to maximize outreach and product sales.
Assessed marketing copy, art comps and final designs and compared with established specifications.
Developed network of related professionals to open up business opportunities.
Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
Maintained complete database of files, contacts and project materials.
Successfully project managed numerous multi-lingual direct mail and email campaigns simultaneously.
Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Briefed senior executives on monthly projections, product launches, and other marketing plans.
Implemented creative partnership building, event sponsorship, activation platforms, and consumer experience design.
Created various marketing campaigns, which resulted in a75% increase in revenue.
Kept organized tracking documents detailing assignments, in-progress work, and completed project milestones.
Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
Utilized market trends and target audience statistics to effectively and appropriately market products
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs

Customer Service Supervisor

Centerpoint Bank

Bedford, NH

03.1989 - 05.1993

Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Established and updated work schedules to account for changing staff levels and expected workloads.
Coached employees through day-to-day work and complex problems.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Created customer support strategy to increase customer retention.
Resolved account issues to build rapport and relationships with clients.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Assessed personnel performance and implemented incentives and team-building events to boost morale.

Summary

Overview

Work History

Assistant Principal/ Dual Language Teacher

World Language Teacher

World Language Teacher

Marketing Manager

Customer Service Supervisor

Education

MBA - International Marketing & Global Business

Bachelor of Science - Business Management

Skills

Work Availability

Timeline

Similar Profiles

Iragi BishogoIragi Bishogo

Jennifer R. ShomanJennifer R. Shoman

Kathleen M. KeefeKathleen M. Keefe

Megan WheelerMegan Wheeler

LILIAN SANGLILIAN SANG