Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Ileana Delossantos

Lynn,Massachusetts

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Boston University
01.2020 - Current
  • Created, maintained, and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Consulted with healthcare professionals on business decisions.
  • Managed multiple schedules and prioritized tasks to meet the demands of a fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.

Field Energy Consultant

Sunrun Inc.
03.2018 - 04.2019
  • Identified deficiencies in diverse areas, including insulation, filter usage, and appliance problems
  • Educated customers on strategies for improving energy efficiency and cutting costs
  • Recommended energy-efficient technologies, setting changes, and mechanical upgrades
  • Identified appropriate solutions to minimize issues and quickly solve problems
  • Built long-term relationships with clients through effective selling, and dynamic response.
  • Conducted thorough market evaluations and analyzed energy usage patterns to determine potential savings.
  • Consulted with customers related to end-use natural gas applications and conducted technical and economic analyses.
  • Worked with clients to achieve high-performance design and sustainable project goals.
  • Spearheaded site surveys to gather information to generate cost analysis reports.
  • Managed development, design, and construction of energy conservation projects to conform to federal and state laws.
  • Taught customers how to reduce energy usage and directly cut costs with proactive strategies.

Administrative Assistant/Medical Assistant

Brookline Pediatrics
05.2013 - 02.2018
  • Maintained and updated patient records for accurate, current medical histories.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Answered incoming calls, routed messages, and resolved patient inquiries within target timeframes.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Called patients to confirm scheduled appointments a day in advance.
  • Greeted patients and provided required paperwork to facilitate services.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Followed up with insurance companies to secure timely payment.
  • Generated reports and logged patient information for reliable records.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Performed various administrative tasks by filing, copying, and faxing documents.
  • Managed office logistics by scheduling appointments, maintaining files, and collecting payments.

Receptionist Sales Assistant

Palace Auto Music
07.2012 - 02.2013
  • Assessed, optimized, and elevated operations to target current and expected demands
  • Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications
  • Automated office operations, managed client correspondence, and tracked records
  • Mitigated risk by ensuring regulatory compliance for required licensing
  • Mentored newly hired employees by explaining tactics for building sales pipelines
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

Jane Adams Highschool
The Bronx, NY
06.2012

Skills

  • Check processing
  • Managing office supplies
  • Mail management
  • Inventory systems
  • 10-key proficiency
  • Microsoft Office
  • Customer liaison
  • Relationship Building
  • Customer relationship management
  • Sales strategies
  • Goal-oriented
  • Excellent communication skills
  • Data Entry
  • Customer Service
  • Employee Supervision
  • Staff Management
  • Office Administration
  • Scheduling
  • Organizational Skills

Certification

New People Manager, Boston University- 2022

Additional Information

Software- Microsoft, MS Word, Excel, Epic, Centrix



Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Boston University
01.2020 - Current

Field Energy Consultant

Sunrun Inc.
03.2018 - 04.2019

Administrative Assistant/Medical Assistant

Brookline Pediatrics
05.2013 - 02.2018

Receptionist Sales Assistant

Palace Auto Music
07.2012 - 02.2013

High School Diploma -

Jane Adams Highschool

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Ileana Delossantos