ILEANA ESPINOZA
Imperial,CA
Summary
Qualified graduate and emerging professional eager to build industry career. Quick learner with great people skills and focus on problem-solving. Handles complex assignments without complaint and works great under pressure. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Internship
Imperial Valley Health Department
- Interacted with customers by phone, email or in-person to provide information
- Completed research, compiled data, updated spreadsheets and produced timely reports
- Sorted and organized files, spreadsheets and reports
- Analyzed problems, identified solutions and made decisions
- Restocked office supplies and retrieved files for staff
- Answered incoming telephone calls, took down messages and provided information
- Delivered clerical support by handling range of routine and special requirements
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Clerical Assistant
Central Union School District
08.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine, and special requirements.
- Maintained records of material flow, compiling and organizing related data.
Sales Associate Specialist
Target
08.2017 - Current
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Spoke to customers in native language to increase loyalty and establish relationships
- Supported efficient and timely replenishment of sales floor merchandise
- Folded and arranged merchandise in attractive displays to drive sales
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Informed customers of current store promotions to encourage additional sales purchases
- Issued receipts and processed refunds, credits or exchanges
- Used POS system to process sales, returns, online orders and gift card activations
- Maintained clean sales floor and straightened and faced merchandise.
Floor Associate Apparel
Kohl's
09.2014 - 01.2015
- Maintained sales floor clean
- Organized Merchandise
- Excellent Work Ethic
- Cash Register and other Retail Equipment Experience
- Correspondence and Office Documents Knowledge
- Data Recording Experience
- Great Office Management Skills
- Document Typing and Formatting (Excel, Words, Power Point) Experience.
Education
Associate of Arts - Computer And Information Sciences
Imperial Valley College
Imperial, CA09.2020
Associate of Science - Administrative of Justice
Imperial Valley College
Imperial, CA12.2019
Skills
- Recipient of Administrative of Justice Award for Highest GPA (Semester)
- Great Leadership Skills - Have Trained and Supervised Seasonal/New Employees
- Excellent Organizational Skills
- Great People Skills
- Able to Communicate in 2 Languages (English/Spanish)
- Critical Thinker and Able to Identify the Big Picture
- Active Listener and Can Retain Information Thoroughly
- Report Writing
- Clerical Support
Languages
Spanish
Certification
- Typing
Timeline
Clerical Assistant
Central Union School District
08.2023 - Current
Sales Associate Specialist
Target
08.2017 - Current
Floor Associate Apparel
Kohl's
09.2014 - 01.2015
Internship
Imperial Valley Health Department
Associate of Arts - Computer And Information Sciences
Imperial Valley College
Associate of Science - Administrative of Justice
Imperial Valley College
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