Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ileana Gonzalez

Holyoke,MA

Summary

Dynamic and dedicated professional with extensive experience in customer service and personal care, notably at Target Cafe. Proven ability in cash handling and fostering client independence through effective emotional support. Recognized for enhancing operational efficiency and maintaining high standards of hygiene and safety in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Food Service Worker

Target Cafe
11.2015 - 05.2019

Processed customer orders efficiently and accurately.

Managed on-demand food preparation, ensuring freshness and adherence to safety regulations.

Operated cash register to facilitate efficient customer transactions.

Supported food safety initiatives by monitoring compliance with health regulations and standards. Assisted in training staff on proper food handling techniques to minimize risks. Contributed to maintaining a clean and organized kitchen environment to promote safety.

Residential Support Staff Member

Behavioral Health Network Inc.
04.2019 - 07.2020
  • Supported individuals in daily living activities, fostering independence and personal growth.
  • Assisted in developing and implementing individualized care plans for clients.
  • Monitored client behavior, ensuring safety and adherence to treatment protocols.
  • Facilitated improved client hygiene through effective bathing and feeding support. Enhanced health outcomes by managing colostomy bag changes. Promoted client independence by coordinating reliable transportation services.

Collaborated with multidisciplinary teams to coordinate care and support services.

Sales Associate

Bath & Body Works
07.2020 - 06.2021
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Maintained organized and visually appealing merchandise displays to drive customer engagement.
  • Collaborated with team members to achieve sales goals and improve store performance.

Restaurant Server

Dennys Restaurant
09.2021 - 12.2021
  • Provided exceptional customer service, ensuring positive dining experiences for guests.
  • Managed multiple tables efficiently during peak hours to maximize service flow.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.

Server

Rockridge Retirement Community
01.2022 - 04.2022
  • Delivered exceptional dining experiences through attentive service and menu knowledge.
  • Collaborated with kitchen staff to ensure timely meal preparation and presentation.
  • Managed multiple tables efficiently, prioritizing guest needs for optimal satisfaction.
  • Assisted in training new staff on service protocols and community standards.

Scheduling Coordinator

Soto Home Care
05.2022 - 07.2022
  • Coordinated scheduling for home care services, ensuring optimal staff coverage and client satisfaction.
  • Managed client intake process, streamlining communication between clients and caregivers.
  • Developed and maintained scheduling software to enhance operational efficiency and accuracy.
  • Collaborated with case managers to align caregiver availability with patient needs effectively.

Personal Care Assistant

Tempus Unlimited
08.2024 - 11.2024
  • Assisted clients with daily living activities to promote independence and well-being.
  • Monitored client health and reported changes to healthcare professionals for timely interventions.
  • Assisted with personal care tasks, including cooking, feeding, and cleaning.

Provided emotional support and companionship, enhancing client quality of life through positive interactions.

Education

High School Diploma -

Holyoke High School
Holyoke, MA
06.2017

Skills

  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping task
  • Cash handling
  • Driving

Languages

Spanish
Professional Working

Timeline

Personal Care Assistant

Tempus Unlimited
08.2024 - 11.2024

Scheduling Coordinator

Soto Home Care
05.2022 - 07.2022

Server

Rockridge Retirement Community
01.2022 - 04.2022

Restaurant Server

Dennys Restaurant
09.2021 - 12.2021

Sales Associate

Bath & Body Works
07.2020 - 06.2021

Residential Support Staff Member

Behavioral Health Network Inc.
04.2019 - 07.2020

Food Service Worker

Target Cafe
11.2015 - 05.2019

High School Diploma -

Holyoke High School