Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ileana Jendusa

Dousman,WI

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly efficient with well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

12
12
years of professional experience

Work History

Team Member

Target
09.2019 - Current
  • Provided value to customers by delivering friendly in-store and curbside shopping experiences.
  • Greeted customers to determine wants or needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Organized new stock for floor placement.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered store and merchandise questions and led customers to wanted items.
  • Exchanged merchandise for customers and accepted returns.
  • Performed self check out duties which included opening the front end registers, running the break schedule for the cashiers and making sure the lines did not run too long.
  • If a Team Lead was not around I was the one that would answer guest and fellow team member questions.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Computed purchases and received and processed cash or credit payment.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.

Server/Bartender

The Legends Country Club
07.2016 - 09.2019
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Trained new employees to perform duties.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Presented menus and answered questions regarding items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Setting up for banquets, events and golf outings.
  • Made sure to correctly bill members account for food and beverages.
  • Using members names was expected.

Server

Bravo! Cucina Italiana
03.2011 - 07.2016
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • As a closing server I was given a larger section to maintain along with more stocking.
  • I would make sure all other servers cleaned their sections and were stocked before they left for the evening.

Education

Associates - Restaurant And Culinary Management

Waukesha County Technical College
Pewaukee, WI

No Degree - Medical Coding Diploma

Waukesha County Technical College
Pewaukee, WI
06.2024

High School Diploma -

Arrowhead High School
Hartland, WI
01.2004

Skills

  • Willingness to Learn
  • Teamwork and Collaboration
  • Continuous Development
  • Following Instructions
  • Problem-Solving
  • Attention to Detail
  • Positive Attitude
  • Organizing Work Stations
  • Customer Service
  • Money Handling
  • Guest Satisfaction
  • Team Member Motivation
  • End Cap Placement

Additional Information

  • Going above and beyond is something that I believe a guest deserves. I want them to be able to walk out the door knowing that I did everything in my power to make things happen for them.
  • I have built a relationship with many guests and now our store is the only one they shop at. Their children even have come to know myself and other team members over the last few years.
  • I have many responsibilities along with being able to do Team Lead duties without the title.
  • Having great rapport with my fellow team members has made running the front end at Target much easier. We work very well together so things run very smoothly.
  • Another position I was giving has me cleaning, stocking and storing my own section of the store. It took me a long time to get it organized to a place where it was easily manageable. This way if I'm gone someone else can easily fill in. I also take care if my own product shipments.
  • A few serving and bartending traits have also followed me through the years. I like to make sure my area is neat and stocked. I am still in the mindset that upselling is still something very important. However, saving money is most crucial these days.
  • I try to stay two steps ahead of the guest so they don't ask for things. If they have to ask for help, I'm not doing my job right.
  • Wait times should be as short as possible. Acknowledging them for their patience is very kind so they don't feel ignored.
  • I'm always interested in extra office trainings to further my communication skills.



References


Giselle Diaz

Team Lead at Target

1-262-666-1943

giselle.diaz@target.com

Worked together 2 years


Liz Figuera

Team Member at Target

1-262-693-3549

Worked together 3+ years


Courtney Larsen

1-262-385-6961

courtney.larsen@aah.org

Timeline

Team Member

Target
09.2019 - Current

Server/Bartender

The Legends Country Club
07.2016 - 09.2019

Server

Bravo! Cucina Italiana
03.2011 - 07.2016

Associates - Restaurant And Culinary Management

Waukesha County Technical College

No Degree - Medical Coding Diploma

Waukesha County Technical College

High School Diploma -

Arrowhead High School

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Ileana Jendusa