Ileana Lage
South Amboy,NJ
Summary
I am an undergraduate student at the University of Phoenix working towards my degree in Applied Psychology with a concentration in Media and Technology . I am hardworking,reliable,and enthusiastic. I am able to learn new tasks quickly and I am proficient in growing key relationships. I represent establishment with friendly, professional demeanor at all times.
Overview
7
7
years of professional experience
Work History
Judiciary Clerk 4
Middlesex County Superior Court
New Brunswick, New Jersey
07.2024 - Current
- Maintain the calendar for the AM Central Judicial Processing Court every Thursday.
- Utilize Courtsmart for PM Central Judicial Processing court, and ensure all data entry is completed.pleted.
- Processed legal documents for court proceedings and maintained accurate filing systems.
- Assisted judges by preparing case files and summarizing relevant information.
- Responded to public inquiries regarding court procedures and documentation requirements.
- Ensured compliance with court policies by reviewing documentation for accuracy and completeness.
- Supported courtroom operations by checking defendants into court and providing instructions.
- Trained new staff on administrative procedures.
- Attended court sessions to record notes on proceedings.
- Maintained records of judicial decisions.
- Reviewed court documents to ensure accuracy and completeness of information.
- Entered data into computer systems to maintain an up-to-date database of cases handled by Criminal Case Management.
- Assisted judges with administrative tasks, such as scheduling hearings and preparing orders.
- Process Pre-Trial Intervention Program applications through the Judiciary Electronic Document Submission application.
- Maintaining relationships and providing support for external customers outside of the judiciary, such as the prosecutor's office and the public defender's office.
Judiciary Clerk 3
Middlesex County Courthouse
New Brunswick, NJ
01.2023 - 07.2024
- Identified needs of customers promptly and efficiently.
- Attentively supervised court sessions while maintaining attendant records for court proceedings with high degree of accuracy.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered telephones, directed calls and took messages.
- Operated photocopiers, scanners, and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Specialized in management of the Grand Jury and procedural stages of case processing, including: recording juror attendance, recording proceedings, and overseeing the casting of juror votes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Scheduled service appointment to resolve site-specific issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Judiciary Clerk 2- Jury Management
Middlesex Vicinage Superior Court
New Brunswick, NJ
09.2022 - 01.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Attentively supervised court sessions while maintaining attendant records for court proceedings with high degree of accuracy.
- Processing online summons.
- Compiled court-related information for judge or staff use.
- Evaluated submitted documents for accuracy and completeness against court standards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Responsible for processing excusal's, deferrals,and disqualifications.
- Sorting and processing mail.
- Responding to juror inquiries via email, in person, and over the phone.
Judiciary Clerk 2
Middlesex Vicinage Superior Court
New Brunswick, NJ
12.2021 - 09.2022
- Delivery and pickup of outgoing and inter-office mail from the Main courthouse, family courthouse, each division, and the Judges.
- Sorting and screening incoming mail as well as reporting any unusual circumstances concerning mail delivery, including the condition of incoming or outgoing packages.
- Preparation of outgoing mail for processing.
- Operation of Pitney Bowes mail meter machine for final processing and postage of outgoing mail.
- Maintenance of mail meter machine which includes being responsible for service calls,report processing,and meter resets.
- Preparation and delivery of mail for USPS,Fedex,UPS,and courier dispatch.
Cashier
QuickChek
Highland Park, NJ
10.2020 - 04.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions promptly to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
- Resolved customer complaints and escalated worsening concerns for remediation.
Food Runner
Smashburger
Edison, NJ
05.2018 - 08.2018
- Illustrated knowledge of menu and service offerings to educate guests.
- Relayed orders and special requests to cooks.
- Gained broad base knowledge in all aspects of restaurant operations, both front-of-house and back-of-house.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Offered insight into menu items to answer customer questions.
- Responded quickly to customer concerns and escalated major issues to management.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
Education
High School Diploma -
South Amboy Middle High School
06.2019
Associate of Arts - Liberal Arts And General Studies
Middlesex Community College
Edison, NJBachelor of Science - Applied Psychology
University of Phoenix
Tempe, AZ05.2025
Skills
- Computer Literacy
- Reliability
- Data entry
- Payment Processing
- Time Management
- Active listening
- Empathy
- Problem Solving
- Customer Service
- Judgement and Decision Making
- Team collaboration
- Distribution services
- Strong organization skills
- Communication
- Postal service and product expertise
- Multitasking
- Adaptability
- Conflict resolution
- Microsoft Word, Excel, and Powerpoint proficient
Timeline
Judiciary Clerk 4
Middlesex County Superior Court
07.2024 - Current
Judiciary Clerk 3
Middlesex County Courthouse
01.2023 - 07.2024
Judiciary Clerk 2- Jury Management
Middlesex Vicinage Superior Court
09.2022 - 01.2023
Judiciary Clerk 2
Middlesex Vicinage Superior Court
12.2021 - 09.2022
Cashier
QuickChek
10.2020 - 04.2021
Food Runner
Smashburger
05.2018 - 08.2018
High School Diploma -
South Amboy Middle High School
Associate of Arts - Liberal Arts And General Studies
Middlesex Community College
Bachelor of Science - Applied Psychology
University of Phoenix