Ileana Minaya R.
San Diego,USA
Summary
Law graduate with 28 years of experience in the Dominican financial sector, specializing in risk management, team supervision, strong leadership in staff training and couching, credit recovery, expert in portfolio analysis, negotiation of payment agreements, and debt restructuring.
Experienced with food preparation and customer service, ensuring high-quality dining experiences. Utilizes teamwork and adaptability to meet dynamic demands. Track record of maintaining cleanliness and efficiency in fast-paced environments.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Food Champion
JJC FOODS LLC – TACO BELL
04.2026 - 08.2026
- Maintained food safety and cleanliness standards in kitchen operations to ensure safe cleaning experiences.
- Executed menu item preparation according to company recipes and specifications to deliver consistent quality.
Assistant Manager – OUTBOUND Team
Banco BHD
09.2022 - 01.2025
- Supervised early delinquency collections and restructured loans
- Defined strategies, portfolio control and goal achievement
- Training, coaching, and performance evaluation
Assistant Manager – Intermediate Management Team
Banco BHD
09.2018 - 09.2022
- Managed delinquent portfolio (31 to 90 days)
- Reviewed restructurings and delinquency discounts
- Supervised, trained, and developed team
Assistant Manager – Commercial Portfolio
Banco BHD
09.2014 - 09.2018
- Managed collections from delinquent commercial clients
- Company visits, risk alerts, agreements and restructurings
- Reports, legal notices, legal support, and participation in regional committees
Collections Supervisor – Initial Delinquency
Banco Múltiple León, S.A.
04.2013 - 09.2014
- Supervised collections of credit cards with 30-day delinquency
- Quality control and team evaluation
Education
Bachelor’s Degree - Law
Universidad Nacional Pedro Henríquez Ureña (UNPHU)
01-1996
Advanced English
Universidad APEC
01-2007
Skills
- Leadership
- Team Work
- Problem Solving
- Organization
- Adaptability
- Food safety
- Sanitation practices
- Food presentation
Languages
Spanish: Native
English: Basic
Additional Training
- NLP Techniques and Body Language – Centro Gerencial META
- Negotiation and Conflict Management – Barna Business School
- Public Speaking, Coaching, Effective Supervision, and Leadership – SKILLS
- Emotional Intelligence and Change Management – BHD Business School
- Credit, Operational Risk, and Credit Structuring – BHD Business School
- Collection Strategies and Risk Management – IDEACCIÓN / BHD Business School
- Advanced Microsoft Office – National School of Informatics
- Over 30 trainings in leadership, risk, collections management, customer service, and soft skills
Timeline
Food Champion
JJC FOODS LLC – TACO BELL
04.2026 - 08.2026
Assistant Manager – OUTBOUND Team
Banco BHD
09.2022 - 01.2025
Assistant Manager – Intermediate Management Team
Banco BHD
09.2018 - 09.2022
Assistant Manager – Commercial Portfolio
Banco BHD
09.2014 - 09.2018
Collections Supervisor – Initial Delinquency
Banco Múltiple León, S.A.
04.2013 - 09.2014
Advanced English
Universidad APEC
Bachelor’s Degree - Law
Universidad Nacional Pedro Henríquez Ureña (UNPHU)