Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
StoreManager

Ileana Moran

Yakima,WA

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

AutoZone
02.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Parts Sales Manager

Auto Zone Auto Parts
05.2023 - 02.2024
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
  • Led a team of sales associates to consistently surpass monthly sales goals.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Supervised and trained staff on product knowledge and customer service.
  • Built relationships with customers and community to establish long-term business growth.

Medical Receptionist

Yakima Valley Farm Workers
06.2022 - 05.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Seasonal Beauty Advisor

Sephora Inside JCP
11.2020 - 12.2020
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Senior Education Consultant

Sephora Inside JCP
05.2016 - 01.2017
  • Developed comprehensive lesson plans that clearly communicated complex concepts, resulting in effective knowledge transfer and enhanced learning experiences for students.
  • Served as a mentor to both students and colleagues by sharing expertise in instructional best practices, enhancing overall teaching effectiveness within the institution.
  • Adapted teaching techniques based on ongoing evaluation of student progress, ensuring maximum effectiveness in facilitating learning objectives.
  • Led in-depth classroom discussions that challenged students to critically analyze course material, promoting deeper understanding of key concepts.
  • Provided guidance to junior educators through regular mentoring sessions, fostering a collaborative environment that supported professional growth within the institution.
  • Maintained up-to-date knowledge of educational trends and research findings, applying this information effectively within the classroom setting.
  • Performed detailed and comprehensive evaluations of teaching and support staff.
  • Contributed to development of comprehensive employee training courses.

Beauty Advisor

Sephora Inside JCP
04.2014 - 07.2015
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Maintained counter and display areas for cleanliness and organization.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Followed up with customers to increase satisfaction with purchases and services.

Education

No Degree -

Cameron University
Lawton, OK

High School Diploma -

Toppenish High School
Toppenish, WA
05-2013

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Policies and procedures
  • Store displays
  • Staff management
  • Accurate cash handling
  • Strategic thinker
  • Payroll management
  • Loss prevention
  • Verbal and written communication

Certification

Sephora Certified Makeup Artist

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Store Manager

AutoZone
02.2024 - Current

Parts Sales Manager

Auto Zone Auto Parts
05.2023 - 02.2024

Medical Receptionist

Yakima Valley Farm Workers
06.2022 - 05.2023

Seasonal Beauty Advisor

Sephora Inside JCP
11.2020 - 12.2020

Senior Education Consultant

Sephora Inside JCP
05.2016 - 01.2017

Beauty Advisor

Sephora Inside JCP
04.2014 - 07.2015

No Degree -

Cameron University

High School Diploma -

Toppenish High School

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Ileana Moran