Ileana Reyes
Executive Administrator
Miami,FL
Summary
A project administrator with three decades leading sales initiatives and coordinating non-profit fundraising events 7+ years of experience assisting high-level executives in the C-Suite and providing comprehensive support to company leaders. Goal-oriented with the ability to meet long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication. Delivering key business strategies to assist Chief Agency Officers’ implement their business vision on a daily.
Overview
32
32
years of professional experience
1
1
Certification
Work History
CEO/Founder
Royal Notary Solutions dba The Royal Admin Virtual Solution
06.2022 - Current
- Loan Signing Agent, Mobile Notary and Virtual Assistant
Executive Assistant
Jackson Memorial Hospital – JHM C- Suite Administration
08.2017 - Current
- Maintain 10 Calendar, arrange meetings and appointments and provide reminders
- Enter schedule edits into Kronos/Payroll for C Suite Senior Administrative Team and their direct reports
- Act as the point of contact between the executives and internal/external clients
- Undertake the tasks of receiving calls, take messages and routing correspondence
- Handle requests and queries appropriately
- Process Requisitions and Capital Requests for projects throughout the hospital
- Make travel arrangements, when needed.
- Take dictation and minutes and accurately enter data
- Monitor office supplies and research advantageous deals or suppliers
- Produce reports, presentations and briefs
- Develop and carry out an efficient documentation and filing system
- Assist with meeting presentations
- Executive Assistant: - CFO, ACFO, Finance Team, and AVP of HR 03/01/25 – Present
- Executive Assistant: - CFO, ACFO, Finance Team, and Dir of Ops 02/15/24 – 03/01/25
- Executive Assistant: - CFO and Assoc COO and Dir of Ops 08/01/22 – 02/15/2024
- Executive Assistant: - COO, AVP of Ops, and Dir of Ops 08/15/21 – 08/01/22
- Executive Assistant: - CFO and AVP of Ops 08/15/17 – 08/01/21
Sr. Administrative Assistant
Jackson Memorial Hospital – Emergency Department
02.2017 - 08.2017
- Enter work schedules for 49 attending physicians, for both Pedi and Adult Emergency Departments into Kronos, total of 360 employees, and make all necessary changes in Tangiers.
- Performs administrative tasks associated with assisting Attending physicians with their Paid Leave Time, CME time, maintaining personal files up to date, processing their education reimbursements, and process payroll adjustments.
- Produce and maintain physician’s weekly shift schedules timesheet
- Maintain and update Attending Physicians file for future re-credentialing and work with the Credentialing Department to ensure that physicians have all their yearly mandates, in order to ensure accurate documentations at the time of re-credentialing.
- Assist the ARNP department with their re-credentialing process.
- Emergency Room Department
Sr. Administrative Assistant
University Of Miami-Sylvester Comprehensive Cancer Center
02.2016 - 02.2017
- Performs administrative tasks associated with satellite operations. Maintain satellite call schedule and rapid response calendar.
- Assist Director with presentations of meetings and site visits. Prepare meeting agenda and minutes. Prepares financial forms (work orders, check requisitions, eChecks requests, eBERFs). Responsible for completing assignments requiring the collection and organization of data. Monitors and reconciles and assists director with fiscal administration for satellite including but not limited to contracts, service requests, time keeping, and travel and/or purchasing.
- Maintain and update patient records. Assist clinical personnel in retrieving any and all required records and results from outside the system and within the UHealth System. Work alongside the nurses to ensure that all records are available for the physicians to review prior to incoming patient clinic visits. Receive and process all pathology slides
- Consistently support a positive workspace by promoting an atmosphere of cooperation with both internal and external clients. Worked with cross-functional team members to develop multiple influential events that provide guidance and highlight team processes.
- Collaborate closely with Clinical Operations Director and Division Administrators to increase patient access and clinical performance. Review opportunities and challenges to improve practice performance and implement UHealth initiatives.
- Maintain physician’s calendars, submit their time off. Make their travel arrangements that includes their reimbursements forms. Maintains the physicians CV’s and credentialing files. Alert physicians to compliance and CBL deadlines.
- Assist the physicians with their schedules by analyzing their templates and providing them guidance on the best way to enhance visit utilization. Review with the physicians their Scorecards, in order to create a better understanding of their clinic flow.
- Chair the Employee Activity Committee, which includes hosting monthly meetings and publishing the monthly Newsletter.
- Sylvester – Hollywood Satellite Office
Master Scheduler
University Of Miami-Miller School Of Medicine
03.2013 - 02.2016
- Patient Access Representative, UHealth Connect
- Acted as the “front door” to patient access for the UHealth System, a primary point of contact for patients in registration, scheduling, insurance verification, and if needed medical triage.
- UHealth Connect
Office Manager
Onsite Imaging Services
10.2011 - 03.2013
- Collaborated with the Vice President of Business Development to implement monthly business directives to increase company visibility within directed timeline for fiscal year 2012, which were aligned with the Chief Financial Officer and Chief Executive Officer’s strategic plan for business expansion.
- Developed the agency’s marketing materials for the sales team, with a high focus on branding, for the purpose of expanding the agencies focus from a mobile company to include seeing patients in-house.
- Developed and maintained the agency’s first Sales Incentive Programs for staff.
- Managed the daily business operations consisting to the 12 Ultrasound technicians with 47 Accounts throughout the South Florida tri-county area.
- Tracked the daily business operations of the sales team and their sales calls and appointments through SalesForce.
- Reviewed on a quarterly basis the agency’s Human Resource records to ensure compliance with Joint Commission and Agency for Health Care Administration (AHCA) regulations.
- Successfully completed CMS requirements that were needed for agency to be awarded their MEDICARE eligibility, allowing them to see patients in-house.
Director of Marketing and Operations
Women’s Business Development Council Of FL
11.2010 - 07.2011
- Consulting
Director of Sales and Marketing
National Family Partnership (NFP)
04.2005 - 11.2010
Education
Associates in Science -
National School of Technology
Hialeah, FLSkills
- All Microsoft Office Software 2010 (Advanced User), Microsoft Outlook (Super User), EPIC EMR Scheduling/Registration Application, and Cadence Application, ARRIBA, EBERF, LAWSON, Random Source, MIRACLE, Tangiers and KRONOS
Certification
- HIV/OSHA: 2012
- Domestic Violence: 2012
- CPR: 2012
- HIPAA Privacy and Security Awareness: 2014
- Certified Loan Signing Agent: 2022
Timeline
CEO/Founder
Royal Notary Solutions dba The Royal Admin Virtual Solution
06.2022 - Current
Executive Assistant
Jackson Memorial Hospital – JHM C- Suite Administration
08.2017 - Current
Sr. Administrative Assistant
Jackson Memorial Hospital – Emergency Department
02.2017 - 08.2017
Sr. Administrative Assistant
University Of Miami-Sylvester Comprehensive Cancer Center
02.2016 - 02.2017
Master Scheduler
University Of Miami-Miller School Of Medicine
03.2013 - 02.2016
Office Manager
Onsite Imaging Services
10.2011 - 03.2013
Director of Marketing and Operations
Women’s Business Development Council Of FL
11.2010 - 07.2011
Director of Sales and Marketing
National Family Partnership (NFP)
04.2005 - 11.2010
Associates in Science -
National School of Technology
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