Ileana Rios
Davenport,FL
Summary
Dynamic Training Coordinator with a proven track record at CVS Healthcare, specializing in leading high-impact training programs and enhancing workforce performance. Expert in virtual training and coaching, I leverage my bilingual proficiency and digital design skills to create engaging learning experiences. Demonstrated success in improving training processes and fostering leadership qualities, ensuring a 100% program completion rate.
Overview
8
8
years of professional experience
Work History
Training Coordinator
CVS Healthcare
Orlando, FL
03.2024 - Current
- Delivered virtual classroom training in programs such as NCO, FLS, and Role-Specific Onboarding.
- Oversees onboarding program for trainees, ensuring timely completion.
- Oversaw project engagement and execution to identify improvement opportunities.
- Leverage Learning Management System tools to maintain instructor-led classes.
- Reviewed results with DC Supervisor to ensure alignment with objectives.
- Facilitates the required training for floor trainers in D.C. sites.
- Assess DC floor trainers and escalate gaps to leaders for mitigation.
- Conducted daily reviews of program dashboards to detect and address opportunities that could influence program success.
- Evaluated curriculum advancement, engaging with DC Trainer/DC Leadership to address root causes.
- Build and manage relationships with site operations leaders, AP leaders, HR leaders, peers, and training delivery supervisors.
- Set up consistent communication channels with site leaders to update on trainee progress.
- Collaborate with HRBP/HRC when needed and escalate training concerns weekly to the DC Supervisor.
Press Operator / Trainer
Olympus Group, Inc.
Orlando, FL
12.2016 - 03.2025
- Experienced Print Shop Employee Trainer with a strong background in training and mentoring staff in print production processes, equipment operation, and quality control standards.
- Skilled in developing tailored training programs for new hires and existing employees, ensuring efficiency, accuracy, and adherence to company and industry standards.
- Proficient in guiding teams on the use of printing technologies, troubleshooting equipment, and optimizing workflows to meet production goals.
Order Selector / Trainer
Staples
Orlando, FL
04.2018 - 10.2022
- · Dedicated and results-driven Employee Trainer with a proven track record of delivering effective training programs to enhance workforce performance and development.
- Skilled in assessing training needs, creating engaging materials, and facilitating sessions that cater to diverse learning styles. Adept at onboarding new hires, conducting skill-building sessions and implementing ongoing professional development initiatives.
- Experienced in utilizing modern training tools, technologies, and evaluation methods to measure training effectiveness and drive continuous improvement. Strong communication and interpersonal skills with a commitment to fostering a culture of learning and growth within the organization.
Education
Bachelor of Arts - Graphic Design
University of Puerto Rico
Puerto Rico05-2015
Associate of Arts - Graphic Design
Technological Institute of San Juan
Puerto Rico05-2012
Skills
- Training best practices
- Human resources
- Leadership training
- Virtual training
- Coaching and mentoring
- Feedback collection
- Performance evaluation
- Training delivery
- Graphic design
- Digital design
- Logo creation
- Digital graphics
- Project management abilities
- Microsoft office proficient
- Fluent Spanish
- Fluent English
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Exercise-Related Activities
Fish Keeping Activities
New Ideas and Creativity
References
References available upon request.
Timeline
Training Coordinator
CVS Healthcare
03.2024 - Current
Order Selector / Trainer
Staples
04.2018 - 10.2022
Press Operator / Trainer
Olympus Group, Inc.
12.2016 - 03.2025
Bachelor of Arts - Graphic Design
University of Puerto Rico
Associate of Arts - Graphic Design
Technological Institute of San Juan
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