Ileana M. Rivera
KISSIMMEE,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Customer Service
Food Equipment
01.2012 - Current
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products, current prices, or status of orders
- Interacted with dealers and consultants to provide accurate quotes on a timely basis
- Provided support to Chain accounts
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Office Automation Specialist
Florida Department of Health, Osceola
04.2006 - 04.2011
- Responsible for checking and forwarding all incoming email for the internet web site daily
- Provided support to all users on a weekly basis by manning the Help Desk line, inputting tickets in the Help Desk System to keep track of support calls
- Implemented the Department of Health Information Security Policies by providing the new employee orientation training for new hires
- Provided support to the Vital Statistics Department as needed in various community services provided outside of County Health Department
Clerk Typist Specialist
Osceola
10.2003 - 03.2006
- Demonstrated the ability to learn new organizational processes, workflows, policies, and procedures with minimal ramp-up time
- Deputy Registrar; Maintained and organized Birth and Death records
- Handled incoming and outgoing calls; processed and distributed confidential patient information
- Responsible for determining direction and action of incoming mails and all incoming correspondence
- Managed daily office operations and maintenance of equipment, maintaining accurate records for all Hospitals and Funeral Homes.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.1999
Skills
- Type 60 WPM
- Proficient is Microsoft Programs (Word, Excel, PowerPoint, Outlook, Access) and Autoquotes
- Bilingual in Spanish and English
- Order Placement
- Administrative Support
- Multitasking and Time Management
Certification
Certified Administrative Professional (CAP) – Credential ID: 6385159
Expires on November 30, 2025
Timeline
Administrative Assistant/Customer Service
Food Equipment
01.2012 - Current
Office Automation Specialist
Florida Department of Health, Osceola
04.2006 - 04.2011
Clerk Typist Specialist
Osceola
10.2003 - 03.2006
High School Diploma -
Gateway High School
Similar Profiles
Ethan FieldEthan Field
Service Technician Assistant at Dunn Food Equipment IncService Technician Assistant at Dunn Food Equipment Inc
Eric AntigoEric Antigo
Line Assembler at Nemco Food Equipment Ltd.Line Assembler at Nemco Food Equipment Ltd.
Meghan ConnerMeghan Conner
Customer Experience Specialist at Key Food Equipment ServicesCustomer Experience Specialist at Key Food Equipment Services
Daneek GrantDaneek Grant
Admissions/ Customer Service Representative at Funspot America Theme ParkAdmissions/ Customer Service Representative at Funspot America Theme Park
Nicole MisaNicole Misa
Senior Medical Billing Coordinator at New York Integrated RheumatologySenior Medical Billing Coordinator at New York Integrated Rheumatology