Ileana Rivera-Barreto

• Provide accurate documentation of patient interactions in electronic health record system.
• Manage incoming correspondence from other healthcare providers to maintain up-to-date patient information.
• Register new patients and update existing patient demographics by collecting detail patient information.
• Collect deductibles and copays to post money to patient accounts and scan identification and insurance cards.
• Schedule surgeries by making arrangements with surgical centers and prepare charts and consent forms.
• Use Amazing Chart to maintain and update over 2,000 medical records.
• In occasions assist physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Assist with insurance verification, expediting the check-in process and ensuring accurate billing.
• Collect and document patient medical information such as blood pressure and weight.
• Streamline appointment scheduling for increase efficiency and reduce wait times for patients.

• Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
• Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
• Complete appeals and file and submit claims for reconsideration.
• Oversaw the implementation of a new EHR system, leading staff training sessions and addressing technical issues as they arose during the transition period.
• Verification of patient eligibility and benefits. Collect co-pays and co-insurance in accordance with the patient’s benefits.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Entered procedure codes and diagnosis codes into medical billing software.
• Advice and counsel patients on the payment process of their financial responsibility, as well as creating credit agreements for outstanding balance.

• Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
• Streamlined office operations for increased efficiency through the implementation of new filing systems and procedures.
• Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
• Assisted in budget management, tracking expenses to maintain fiscal responsibility within the department.
• Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
• Processed travel expenses and reimbursements for executive team and senior management group.

• Executed complex administrative duties for two Senior Vice Presidents.
• Assisted in budget planning and monitored /analyzed monthly sales report via Adaptive Planning.
• Prepared and composed correspondence to international customers in English, as well as Spanish.
• Organized and implemented multiple customer events, trade show coordination, and conferences.
• Responsible for $100MM Global Agents commercial intermediary renewal.
• Arranged global travel arrangements and when necessary, acquired international visas for senior management travel.
• Organized and coordinated conferences and monthly meetings.
• Screened calls and emails and responded accordingly to support executive correspondence.

(Detained three different positions during the five years with the Company) Executive Assistant, Associate Project Manager and Sales Operations Representative.

• Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
• Strengthened client relationships through excellent communication skills and consistent followup.
• Improved team efficiency by streamlining processes and implementing time-saving strategies.
• Collaborated with cross-functional teams to achieve shared objectives and project milestones.
• Maximized general productivity by 30% through active resource sharing and cross functional collaborations.
• Demonstrated high level of understanding and ability to adhere with the company’s policies and state project governing laws.