Ileana Sanchez
Chesterfield,MO
Summary
Leveraged bilingual skills to elevate customer service standards across 20 years of experience. Navigated complex customer interactions during peak periods, demonstrating adaptability and resilience. Championed continuous learning and diverse methodologies to improve service delivery. Motivated individuals facing challenges by instilling hope and confidence. Mentored team members to unlock their highest potential, following the example set by predecessors. Promoted a merit-based evaluation system to assess true capabilities. Authorized to work in the US for any employer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician (RBT)/BT
Regal behavioral solutions
01.2023 - Current
- Executed implementation of behavior intervention plans (BIPs) under guidance of board certified behavior analyst (BCBA) to enhance client behavior and skill development.
- Delivered individualized therapy sessions to clients diagnosed with ASD and other behavioral disorders utilizing evidence-based ABA techniques.
- Monitored and collected live data on client progress during therapy sessions to ensure precise measurement of behavioral goals and objectives.
- Executed functional behavior assessments to determine root causes of challenging behaviors.
- Partnered with BCBA to design tailored treatment plans informed by assessment results and client-specific needs.
- Developed and executed strategies to enhance skill generalization and maintenance across diverse settings and individuals.
- Implemented positive reinforcement strategies to enhance client motivation and promote desired behaviors.
- Facilitated client development of social, communication, self-help, and academic skills in alignment with treatment plans.
- Facilitated ongoing communication with parents and caregivers to provide progress updates, address challenges, and recommend home-based interventions.
- Facilitated team meetings to evaluate client progress and adjust treatment plans accordingly.
- Established and enforced safety protocols to maintain a secure environment for clients during therapy sessions.
- Participated in ongoing training sessions to enhance expertise in ABA therapy techniques and interventions.
- Facilitated collaboration with speech therapists and occupational therapists to ensure consistency in care delivery.
- Ensured confidentiality of all client information in compliance with HIPAA regulations.
- Exhibited exceptional problem-solving skills in addressing challenging behaviors and situations.
- Maintained compliance with professional standards established by BACB.
- Executed behavior reduction procedures to mitigate problem behaviors and promote appropriate replacement behaviors.
- Executed crisis intervention strategies to safeguard clients and staff members.
- Recorded client progress with precision and adherence to agency policies.
- Facilitated preference assessments to determine effective reinforcers for clients.
- Facilitated collaboration with RBTs and BCBAs to design behavior support plans (BSPs) for clients with complex needs.
- Facilitated community outings to enhance skill generalization beyond therapy sessions utilizing natural environment teaching (N.E.T.).
- Exhibited a positive and professional demeanor while addressing challenging behaviors and situations.
Senior Shift Supervisor
Adjustments Family Services
09.2019 - 06.2023
- 1. Interacts with a client population that is actively intoxicated and/or experiencing symptoms of withdrawal
- 2. Identifies emergency signals and situations and reacts appropriately
- 3. Implement treatment and recovery plans, and assess each patient's psychological condition
- 4. Administering medications and weekly medication inventory
- 5. Assisted with operations responsibility for the program
- 6. Ran staff training to efficiently keep the team updated on protocols and run a smooth shift
- 7. Answered phones and communicated families that had ROI for clients
- 8. Followed up with clients to make sure treatment plans were beneficial and conducive
- 9. Followed HIPPA laws and regulations
- 10. Documenting patients progress daily
COS (Customer Order Specialist)
Home Depot
02.2022 - 01.2023
- 1. Address shipping questions and concerns from customer, carrier, or warehouse
- 2. Process ASN via EDI system or customer portal as needed
- 3. Update and maintain appropriate reports in relation to order processing process
- 4. Review open orders daily and weekly and provide update to sales and supply chain with status relating to on-time shipping
- 5. Receive or pull orders from customer portal and enter into system
- 6. Send any required customer acknowledgement
- 7. Review internal inventory status and communicate necessary adjustments with customer
- 8. Review final order for accuracy and submit complete order to warehouse
- 9. Route order via customer routing instructions, and coordinate method with warehouse
- 10. Responding to customer inquiries to promote product knowledge, build quotes, process orders, and communicate daily with customers by phone and email
- 11. Performing Proactive follow-up to client requests for information and quotes
Pricing Specialist
Buy Buy Baby
08.2021 - 07.2022
- 1. Ensure product prices are changed according to corporates high and low
- 2. Assisting customers with the best customer service
- 3. Assisting managers in productivity
- 4. Store walks and ensure shelf labels are accurate
- 5. Ensure that customers have smooth and enjoyable shopping experiences
- 6. Ensure that sales people and marketing employees comply with pricing changes
- 7. Accepting and processing orders, operating the POS register and resolving returns issues
- 8. Promoting special sales, offers and awareness of store loyalty program
- 9. Monitor inventory levels and restock shelves as needed
- 10. Stamp, mark, and tag prices on merchandise
Education
High school diploma - undefined
Bellflower High School
05.2008
Skills
Demonstrated advanced computer literacy with over 10 years of experience in diverse software applications
Certification
- Certified Medical Assistant
- Driver's License
- CPR Certification
- First Aid Certification
Languages
Spanish - Fluent
English - Fluent
Awards
Best employee of the year, December 2022, award given for exceptional performance in handling crisis situations and management. Showing leadership skills and ability to execute effectively in crisis and operational situations. Building confidence in team members and clients. Building trust with clients and helping them understand about the challenges the disease of addiction can pose but teaching them with patience and authenticity that recovery is possible
Accomplishments
award given for exceptional performance in handling crisis situations and management. Showing leadership skills and ability to execute effectively in crisis and operational situations. Building confidence in team members and clients. Building trust with clients and helping them understand about the challenges the disease of addiction can pose but teaching them with patience and authenticity that recovery is possible
Timeline
Registered Behavior Technician (RBT)/BT
Regal behavioral solutions
01.2023 - Current
COS (Customer Order Specialist)
Home Depot
02.2022 - 01.2023
Pricing Specialist
Buy Buy Baby
08.2021 - 07.2022
Senior Shift Supervisor
Adjustments Family Services
09.2019 - 06.2023
High school diploma - undefined
Bellflower High School