Ileanna Arispuro Pesqueira
Tucson,AZ
Summary
Developed strong problem-solving abilities and keen eye for detail in demanding industrial environment. Demonstrates mechanical aptitude and adherence to safety protocols, seeking to transition into new field. Ready to apply these skills to contribute effectively in new professional setting.
Overview
13
13
years of professional experience
Work History
Customer Service Rep. (Loan Consultant I)
Lendmark Financial
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
HELPER/Commercial Cleaner
AGT FLOORING
06.2021 - 11.2022
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
Mobile expert
T-Mobile - Mobile One
10.2021 - 05.2022
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
Bilingual Customer Service Representative
Citibank
03.2017 - 06.2021
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Spanish Interpreter
Cyracom
10.2016 - 02.2017
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
Inbound Customer Service Representative
Comcast
07.2016 - 09.2016
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future transactions.
Inbound FNOL Claim Adjuster – Spanish Speaking
Infinity Insurance
02.2015 - 07.2016
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
Inbound Customer Service Representative – Spanish Speaking
APAC
12.2013 - 09.2014
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
Inbound Customer Service Representative
C3 / Customer Contact Channels
09.2012 - 06.2013
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
Customer Service Phone Representative
AFNI
09.2011 - 04.2012
- Supported sales efforts through cross-selling of additional products or services based on customer needs identified during calls where appropriate opportunities presented themselves.
- Reduced call wait times for customers by efficiently managing high call volumes and prioritizing tasks effectively.
- Built rapport with customers using active listening skills, engaging them in conversation while working towards a satisfactory resolution for their concerns.
- Maximized efficiency within the team environment via active participation in weekly meetings, offering suggestions for process improvement or other collaboration opportunities.
Education
Graduated -
Aztec Middle College
Tucson, AZ05.2011
Skills
- Fluent in Spanish
- Type 40 wpm
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Note-taking techniques
- Advanced computer skills
- Conflict resolution
- Problem-solving skills
- Client relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Rep. (Loan Consultant I)
Lendmark Financial
06.2022 - Current
Mobile expert
T-Mobile - Mobile One
10.2021 - 05.2022
HELPER/Commercial Cleaner
AGT FLOORING
06.2021 - 11.2022
Bilingual Customer Service Representative
Citibank
03.2017 - 06.2021
Spanish Interpreter
Cyracom
10.2016 - 02.2017
Inbound Customer Service Representative
Comcast
07.2016 - 09.2016
Inbound FNOL Claim Adjuster – Spanish Speaking
Infinity Insurance
02.2015 - 07.2016
Inbound Customer Service Representative – Spanish Speaking
APAC
12.2013 - 09.2014
Inbound Customer Service Representative
C3 / Customer Contact Channels
09.2012 - 06.2013
Customer Service Phone Representative
AFNI
09.2011 - 04.2012
Graduated -
Aztec Middle College
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