Ileanna Freesh
Surprise,Arizona
Summary
Experienced with creating nurturing and engaging environment for children. Utilizes strong communication and problem-solving skills to manage daily routines and challenges. Knowledge of safety protocols and child development principles to ensure well-rounded care.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include maintaining a clean environment, cash handling, and customer engagement.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
07.2023 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Provided exceptional customer service, resolving issues to ensure positive experiences.
- Maintained a clean and organized workspace for productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with in a friendly manner.
- Contributed to a positive team environment through effective communication and collaboration with others.
- Oversaw daily operations, maintaining cleanliness and organization of workstations.
Family Nanny
Nick Kelly
08.2024 - 08.2025
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed engaging educational and recreational activities to promote child development.
- Communicated effectively with parents regarding children's progress and needs.
- Coordinated meal planning and preparation, adhering to dietary restrictions and preferences.
- Established routines that fostered a structured yet nurturing environment for children.
Family Nanny
Isabel Hoffman
08.2022 - 07.2024
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Supported families in maintaining household order by performing light housekeeping duties.
Sales Manager's Assistant
Celebrity Tanning
08.2021 - 08.2023
- Greeting and welcoming customers in a friendly and professional manner.
- Build relationships and connecting with customers by answering all questions regarding services and products.
- Managing phone calls, emails, re-stock inventory, and filing maintenance request.
- Coach employees in successful selling methods and encouraged ways to sell products & memberships.
- Show leadership to employees by maintaining a positive and supportive environment.
- Maintain and sanitize beds and all equipment of salon.
- Ability to work independently and take initiative.
- Work in a fast-paced manner at all times ensuring all tasks are being completed.
Hostess/Cashier
Native Grill & Wings
05.2021 - 08.2021
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked food and organized merchandise in the kitchen area.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Hostess/Cashier Trainer
Peter Piper Pizza
05.2019 - 01.2021
- Operated cash register for cash and credit card transactions.
- Restocked all items in the kitchen/fridge.
- Operated oven, took orders over the phone, and set up to-go orders successfully.
- Ensured customers were satisfied with their orders.
- Made pizzas and put them in the oven in a very fast paced environment.
Education
Associate of Applied Science - Organizational Management
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2023
High School Diploma -
Shadow Ridge High School
05.2021
Skills
- Sales Orientation
- Customer Satisfaction
- Cash Register Operations
- Sales Activities
- Build Client Relationships
- Opening/Closing Procedures
- Restock Shelves
- Process Credit Card Payments
- Product promotion
- Stock Management/Reordering
- Reliability and trustworthiness
- Friendly
- Toddler care experience
- Infant care experience
- Cheerful and energetic
- Valid Driver's license
- Reliable transportation
- Complex Problem-solving
Languages
Spanish
Timeline
Family Nanny
Nick Kelly
08.2024 - 08.2025
Barista
Starbucks
07.2023 - Current
Family Nanny
Isabel Hoffman
08.2022 - 07.2024
Sales Manager's Assistant
Celebrity Tanning
08.2021 - 08.2023
Hostess/Cashier
Native Grill & Wings
05.2021 - 08.2021
Hostess/Cashier Trainer
Peter Piper Pizza
05.2019 - 01.2021
Associate of Applied Science - Organizational Management
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Shadow Ridge High School
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