Ileanna Lopez
Indio,CA
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. A reliable and result oriented professional offering excellent communication and problem solving expertise to benefit your company as an ROI.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
La Quinta Resort & Club
La Quinta, CA
02.2016 - 10.2017
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Responded to inquiries from callers seeking information.
- Recorded expenses and maintained accounting records.
Front Desk Agent
Hilton Garden Inn Rancho Mirage
Rancho Mirage , CA
11.2021 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered approximately 50-100 customer telephone calls promptly and handled needs in a timely and professional manner.
- Meet and exceed daily goals including higher call and guest volume and consistently earned top survey satisfactory scores.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Acquired knowledge about Microsoft Word and Outlook.
- Client relationship building.
- Attention to detail and team oriented.
- Applied problem solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary.
Education
Associate of Science -
College of The Desert
Palm Desert, CA06.2024
High School Diploma -
La Quinta High School
La Quinta, CA06.2018
Skills
- Account Balancing
- Guest Message Transmission
- Posting Charges
- Guest Satisfaction
- Account payable and account receivables
- Workflow delegation
- Client relations
- Relationship building
- Data Integration
Languages
Spanish
Professional Working
Timeline
Front Desk Agent
Hilton Garden Inn Rancho Mirage
11.2021 - Current
Administrative Assistant
La Quinta Resort & Club
02.2016 - 10.2017
Associate of Science -
College of The Desert
High School Diploma -
La Quinta High School
Similar Profiles
Marlena TamayoMarlena Tamayo
Human Resources Manager at La Quinta Resort & ClubHuman Resources Manager at La Quinta Resort & Club
Karina PenaKarina Pena
Food & Beverage Administrative Assistant at La Quinta Resort & ClubFood & Beverage Administrative Assistant at La Quinta Resort & Club
Javier AguileraJavier Aguilera
Spa Attendant at La Quinta Resort & ClubSpa Attendant at La Quinta Resort & Club
Eleazar Rodriguez AguilarEleazar Rodriguez Aguilar
Housekeeping Room Attendant at La Quinta Resort & ClubHousekeeping Room Attendant at La Quinta Resort & Club
Evelyn VillanuevaEvelyn Villanueva
Guest Experience Expert at Marriott International, Inc.Guest Experience Expert at Marriott International, Inc.