Ileen Santiago
Kissimmee,US
Summary
Results-driven Community Association Manager with 2 years of experience in overseeing the day-to-day operations of Laureate Park Residential Community, Lake Nona. Proficient in managing property finances, ensuring compliance with governing documents, coordinating vendor services, and fostering strong relationships with homeowners and developers. Demonstrated ability to enhance community satisfaction, property value, and living environment through strategic planning and exceptional customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Association Manager
Artemis Lifestyles
Kissimmee, US
05.2023 - Current
- Directed daily operations for Laureate Park Residential Community, Lake Nona.
- Work closely with the Senior Manager and Developer (Tavistock) on budgeting, financial management, and reserve fund allocation, ensuring fiscal responsibility and adherence to financial goals
- Managed property maintenance, repairs, and improvements, working closely with vendors and contractors to ensure high-quality work and timely completion
- Oversee the entire leasing process, including tenant applications, lease agreements, and renewals, ensuring adherence to community policies and amenities access approval
- Coordinate discussions among Tavistock, homeowners, and residents.
- Enforced CC&Rs to uphold community standards.
- Collaborated on creating and executing long-term plans for community advancement.
- Oversaw homeowner accounts, ensuring timely assessments and collections.
- Conducted inspections of common areas in order to identify any maintenance or repair needs.
Certified Notary Loan Signing Agent - Founder
iBiz Notary LLC
Kissimmee, US
09.2021 - Current
- Facilitated strategic planning by establishing positive relationships with title companies.
- Assisted borrowers in completing loan documents accurately and legibly.
- Prepared notarized documents for signers to review, sign, and date.
- Verified the accuracy of all information on the loan documents.
- Explained the signing process to borrowers, including the importance of accurate completion of forms.
- Confirmed that all signatures were properly completed and witnessed as required by law.
- Notarized a variety of legal documents such as wills, trusts, deeds, powers of attorney, affidavits.
Operations Manager /Office Services
Nautica
New York, US
12.2005 - 05.2020
- Oversaw ten direct reports, i.e., Showroom Market Manager, Facilities team, Mail Center Operations, and Receptionist
- Oversaw planning and maintenance of various facilities including custodial operations and fire teams.
- Implemented strategic systems for space allocation over 146,243 square ft.
- Oversaw project milestones to ensure timely completions during renovations and relocations.
- Reduced relocation expenses by 23% through new policy implementation.
- Conducted inspections each month in NY and NJ offices for adherence to corporate regulations.
- Collaborated with Senior Management on biannual evaluation of space.
- Worked alongside Human Resources Director to create office services handbook.
- Oversaw onboarding logistics including office space allocation and access card distribution.
- Managed off-site document storage for Human Resources, Legal, and Finance departments.
- Handled negotiation processes within company purchasing policies.
- Managed lease payments and utility invoices efficiently.
- Directed Semi-annual Sample Sale production with a budget of $300,000.
- Oversaw inventory control for sample sales, secured favorable venue agreements.
- Achieved $7.9 million in Sample Sale revenue over 14 years.
Education
Associate of Occupational Studies -
Computer Networking Operations
Skills
- Licensed Community Association Manager (CAM)
- Notary Public
- Leasing Management
- Vendor Management
- Governing Document Compliance (CC&Rs, Bylaws, etc)
- Strategic planning and execution
- Conflict Resolution & Mediation
- Service Excellence
- Property Management Operations
- Financial Management & Budgeting
- Fluent in Spanish
- Staff Training & Supervision
- HOA Knowledge
Certification
- Community Association Management (CAM), 09/30/26
- Notary Public Commission - NNA, 12/05/25
- Certified Notary Loan Signing Agent - NNA and LSS, 09/01/25
Languages
Spanish
Professional
TECHNICAL SKILLS
- Property Management Software: [Caliber, FRONTSTEPS, etc.]
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Timeline
Community Association Manager
Artemis Lifestyles
05.2023 - Current
Certified Notary Loan Signing Agent - Founder
iBiz Notary LLC
09.2021 - Current
Operations Manager /Office Services
Nautica
12.2005 - 05.2020
- Community Association Management (CAM), 09/30/26
- Notary Public Commission - NNA, 12/05/25
- Certified Notary Loan Signing Agent - NNA and LSS, 09/01/25
Associate of Occupational Studies -
Computer Networking Operations
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