Ileen Timothee
Miami,FL
Summary
Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Miami, FL
11.2023 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
Data Entry Clerk
Miami Beach Community Health Center
Miami, FL
08.2023 - 01.2024
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Maintained database by entering new and updated customer and account information.
- Maintained confidentiality of sensitive information entered into the system.
Healthcare Customer Service Representative
OneHealth
Miami, FL
02.2023 - 11.2023
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Updated patient files in accordance with company policy and procedure guidelines.
- Verified patient demographic information in order to ensure accuracy of data entry.
Customer Service Representative
Alorica
Miami, FL
06.2021 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Mavericks High School
Miami, FL06-2018
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Emergency Response
- CCTV Surveillance
- Claims Processing
- Insurance Verification
- Medical Terminology Knowledge
- Appointment Scheduling
- Eligibility Determination
- Medical Filing
- Typing 45 WPM
- Payment Collection
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
Data Entry Clerk
Miami Beach Community Health Center
08.2023 - 01.2024
Healthcare Customer Service Representative
OneHealth
02.2023 - 11.2023
Customer Service Representative
Alorica
06.2021 - 01.2023
High School Diploma -
Mavericks High School
Some College (No Degree) -
Miami Dade College
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