Summary
Overview
Work History
Skills
Timeline
Generic

Ilena Castillo

Seaside,CA

Summary

To bring my skills and knowledge into a new position where I can continue to grow and help meeting our company goals and objectives.

Diligent Community Manager with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed properties, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.

Overview

2026
2026
years of professional experience

Work History

  • Train new employees as well as assist existing employees with questions on a regular basis
  • Main point of contact for resident background checks for The Parks
  • Maintain the availability tracker for the civilian office in order to ensure homes are offered
  • Assisted in defusing sensitive situations with upset residents/applicants
  • Maintain outstanding customer service
  • Accept rent payments, security deposits and other applicable fees.
  • Maintain work area clean organized and presentable
  • Coordinate Staff meetings, have clear understanding of office procedures
  • Coordinate Staff meetings, have clear understanding of office procedures and maintain a positive attitude
  • Took leadership in assigning and monitoring administrative duties to co-workers
  • Make and assign daily work schedules
  • Monitor and maintain office supply inventory

Community Manager

The Parks at Monterey Bay
05.2022 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

Assistant Community Manager

The Parks at Monterey Bay
03.2021 - 05.2022
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.

Resident Specialist

The Parks at Monterey Bay
12.2017 - 03.2021
  • Increased family satisfaction by maintaining open lines of communication regarding residents'' progress and concerns.
  • Facilitated smooth transitions for new residents by thoroughly explaining policies, procedures, and available services.
  • Provided ongoing training opportunities for staff members to enhance their knowledge of best practices in resident care and support strategies.
  • Upheld strict adherence to medication administration protocols while assisting residents with their medical management needs.

Receptionist

Victory Toyota
06.2013 - 10.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Office Manager

Romanti Room Designs
04.2010 - 01.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Clerk/Billing Assistant

Ordway Pharmacy
10.2005 - 12.2009
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Skills

  • Experience w/deadlines
  • Productive
  • Motivated
  • RealPage
  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Property tours and inspections
  • Eviction procedures
  • Occupancy management
  • Fair housing mandates
  • Preparing property agreements

Timeline

Community Manager

The Parks at Monterey Bay
05.2022 - Current

Assistant Community Manager

The Parks at Monterey Bay
03.2021 - 05.2022

Resident Specialist

The Parks at Monterey Bay
12.2017 - 03.2021

Receptionist

Victory Toyota
06.2013 - 10.2017

Office Manager

Romanti Room Designs
04.2010 - 01.2013

Clerk/Billing Assistant

Ordway Pharmacy
10.2005 - 12.2009

Similar Profiles

CREATE PROFILE
Ilena Castillo