Ilene Baicher

• Currently located at Joint Base McGuire-Ft. Dix-Lakehurst a military installation
• Completed over 300 work products monthly from reports, summaries, and records
• This position is oversight of government contract
• Collecting data, reporting, and recommendations to higher level of authority
• Developed tools and procedures to meet team goals and compliance
• Monitors contract performance and performs contract administration
• Provides advice and assistance to others relating to contracting work and prepares correspondence
• Program Management: Plans, organizes, and oversees the full complement of activities within the group
• Performs pre-vacating, vacating, and assignment inspections; prepares deficiency reports including rough sketches of conditions; documenting and photographing
• Reports findings of conditions at time of inspection
• Follow up with residents regarding tenant complaints or requests for repair or maintenance of inoperative, damaged, or broken fixtures, furnishings, equipment, or structures
• Maintains eligibility lists and assigns quarters in accordance with established procedures or instructions
• Prepares regular reports or other submissions concerning housing occupancy, vacancy, placement, and other related activities
• Counsels prospective and current tenants regarding rights, privileges, and responsibilities of occupancy
• Counseling services for home purchases, lease reviews, tenants rights
• Additional duties as safety/compliance manager
• Vehicle control officer overseeing a fleet of government vehicles
• AFVentures Evaluations-reviewing and approving proposals for SBIR/STTR

This program develops and brings to market new and innovative products.

• Developed current off base housing program.

• Worked in direct relations with Afghan refugees
• Registered patients to be seen by the physician and directed smooth patient flow
• Managed and booked follow up appointments
• Was instrumental in gathering and evaluating data and locating records from outside hospitals and/ or specialists
• Kept detailed records of medical prescriptions and testing
• Built detailed spreadsheets streamlining the process of flow of refugees through Fort Dix
• Maintained and prepared itemized medical records for the refugees to have personally once they left the facility
• Instrumental in implementing the EMR (Electronic Medical Records) systems at the facility.

• Directly supervised the training and management of over 15 new hires
• Personally, responsible for the records management of over 5000 patients
• Prepare doctor’s orders for specialized procedures and treatments such as Remicade, Injectifer, and Iron infusions
• Maintained over 5000 individual medical records
• Well informed and fully understand HIPPA regulations
• Prepare all paperwork and authorizations for the treatment and procedures of patients
• Oversaw and coordinated all training for new hires to include HIPPA regulations, surgical appointments, taking of individual vitals, and completing office paperwork
• Perform phlebotomy to collect blood samples for lab tests
• Currently in-processes applicants and patients and verify their biometrics
• Interview patients for medical conditions that could affect medical test results
• Work with a team of medical professionals in determining types of exams required for current medical conditions
• Explain and demonstrate procedures to minimize confusion or false failures
• Measure and record height, weight, blood pressure, respiratory rate and pulse rate utilizing medical equipment
• Expertly perform phlebotomy to collect blood samples for lab tests
• Capable of using specialized medical instruments to include the removal of cerumen (earwax) and to administer audiometric (hearing) tests
• Prepare individual specimens for centrifuge
• Process packages and ship all specimens for a variety of specialized testing
• Responsible for the direct observation of urine donations and performance of drug testing and urinalysis
• Capable of conducting near/far visual acuity, color vision, and depth perception tests
• I am qualified to operate and read electrocardiograph equipment for EKG, interpret, and evaluate results
• Ensure proper customer service and compliance with appropriate mandates of the medical office
• Receiving and processing complaints and related interoffice investigations concerning patients or coworkers
• Schedule and coordinate the office visits and follow-up appointments to verify that patient’s health is my priority
• Provide customer service to patients to resolve any possible discrepancies
• Process and review patient records for accuracy and completeness
• Schedule, coordinate, and monitor activities appointments related to the daily operations
• Mediate and resolve a variety of minor operational problems.

• Provided Office Management
• Managed and scheduled maintenance of the entire fleet of over 45 vehicles valuing over $1.5 million
• Receive and process complaints concerning customers
• Process and assist with internal investigations concerning employees and customers
• Process requests and work orders for customer requirements
• Scheduling and coordinating the maintenance and repair of office and warehousing units
• Conducting follow-up inspections to verify that discrepancies are corrected
• Providing guidance and assistance on warehousing regulations and procedures
• Assisting customers / applicants and their families with operation and landscaping needs
• Providing customer service to customers to resolve discrepancies
• Process and review customer's applications for accuracy and completeness
• Developed methods, approaches and procedures relating to warehousing activities such as maintenance, occupancy, purchasing/procurement activities, and building/property management
• Schedule, coordinate, and monitor activities related to the direct operation of new and reoccurring jobs
• Mediate and resolve a variety of minor operation problems between customers and employees
• Directly used objection handling skills to ensure customer concerns were addressed and rectified in a timely manner
• Scheduled service calls and set priorities of work
• Billed customers for service calls, repairs, and new construction
• Responsible for the coordination and travel arrangements of high-level executive’s travel plans cross country
• Managed data base for over 250 toll free data lines.

• Responsible for front office management
• Responsible for bill collection of past due customers
• Purchased and set up Golds Gym apparel for current advertising displays
• Conducted inventory of consumable and maintenance supplies ordering to replenish stock as needed
• Expertly lead personal training to meet or exceed personal goals
• Facilities management to include scheduling and repairing of fitness equipment and vendor deliveries
• Ensured proper customer service and compliance with appropriate mandates of the Golds Gym Program
• Received and processed complaints of gym members
• Processed requests for gym memberships
• Scheduled and coordinated the maintenance and repair of gym units and conducting follow-up inspections to verify that discrepancies are corrected.