Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
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Ilene Castro

Ilene Castro

Winter Park,FL

Summary

Develop interesting materials and instruction using many modalities to actively engage learners. Provide an appropriate level of support and create an environment in which others feel safe and free to explore and be curious.

Overview

11
11
years of professional experience

Work History

Learning and Development Specialist

UBC
04.2022 - Current
  • Collaborated with subject matter experts such as quality teams, insurance analyst, clinical experts, case managers, leadership, and pharmaceutical clients to develop and update curriculum tailored to business needs.
  • Responsible for designing and creating content such as Facilitator Guides, Participant Workbooks, Job Aids, Exercises, Coaching Guides, blended learning solutions, and e-learning modules.
  • Used a multitude of products such as PowerPoint's, Visio, Excel, Articulate & Rise, Adobe creative suite, Canvas, as well as other video and audio editing software to design training for Healthcare Reimbursement Hub employees and increase company retention and productivity rates to 90%.
  • Designed and created knowledge resources that are effective for front line staff utilization by providing consultation through the assessment, evaluation, and development of both existing and new training programs and materials.
  • Facilitate training sessions (in classroom and virtually) from on-boarding to continued development to refresher training.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Trained and mentored over 350 new personnel hired to fulfill various roles in 3 to 5 week long training programs.
  • Maintained overall training documentation records including creation, revisions, reviews, and archives.
  • Resolved problems, improved operations and provided exceptional service.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Established and maintained quality control standards.
  • Maintenance and tracking of trainings completed by employees for quality and compliance purposes.

Social Studies Educator

Orlando Science Schools K-12
01.2020 - 01.2022
  • Used diagnostic student data to differentiate lessons for all learners
  • Used a variety of informal and formal assessments to monitor student learning and address learning gaps with a 30% average rate of improvement over the course of the year in standards addressed in State Exams
  • Created a welcoming and inclusive classroom for all students to feel safe and learn
  • Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
  • Maintained awareness of relevant current events and quickly incorporated study into curriculum.
  • Created lesson plans and made adjustments based on overall class performance throughout year.
  • Completed documentation of attendance, grades, and other required details.
  • Utilized technology to enhance student education and grasp of materials.
  • Proctored quizzes, tests, and standardized examinations.

English Teacher

Best Kids English Academy (South Korea)
01.2019 - 01.2020
  • Developed innovative lesson plans to engage students in English language learning for Korean speaking students aged 5 to 10 with minimal fluency.
  • Created a fun and engaging classroom to optimize student learning.
  • Increased the proficiency of students as young as 5 from writing basic sentences to elaborate story telling and paragraphs.
  • Prepared comprehensive English curriculum for multiple classes.
  • Prepared and implemented lesson plans covering required course topics.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Kept classroom organized, clean and safe for students and visitors.

Front of House Manager

Ceviche Tapas Bar & Restaurant
01.2015 - 01.2019
  • Handled employee training and hiring
  • Significant increase in positive online reviews and restaurant traffic over the course of my leadership.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Education

BA - Education

University of Central Florida
Orlando
12.2018

Skills

  • Learning Management Systems
  • Articulate & Rise 360
  • Adobe Creative Suite
  • Instructional Methodologies
  • E-Learning
  • Technical training
  • Multidisciplinary team collaboration
  • IEP compliance
  • Reporting requirements
  • Technology-based strategies
  • Training delivery

LANGUAGES

Native English
Fluent Spanish
Beginner Portuguese

Awards

Oct 2020 | Orlando Science Schools Teacher of the Month, September 2021 | Orlando Science Schools Teacher of the Month

Timeline

Learning and Development Specialist

UBC
04.2022 - Current

Social Studies Educator

Orlando Science Schools K-12
01.2020 - 01.2022

English Teacher

Best Kids English Academy (South Korea)
01.2019 - 01.2020

Front of House Manager

Ceviche Tapas Bar & Restaurant
01.2015 - 01.2019

BA - Education

University of Central Florida

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