Summary
Overview
Work History
Education
Skills
Timeline
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Ilene Rodriguez

Ilene Rodriguez

San Antonio,TX

Summary

Proven ability to enhance customer satisfaction and improve efficiency through expertise in customer engagement and time management. Experience at Walmart has allowed me to excel in resolving complaints and ensuring order accuracy, resulting in a high rate of repeat business from satisfied customers. Proficiency in cash handling and vital signs monitoring enables consistent meeting of deadlines, contributing to improved operational outcomes. As an online retail professional, brings valuable experience in stocking, order picking, and customer service. Known for collaborative teamwork and delivering consistent results, adapts efficiently to changing demands. Proficient in managing inventory systems and providing exceptional customer experiences.

Overview

6
6
years of professional experience

Work History

Online Grocery Associate

Walmart
01.2022 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Loaded and unloaded orders at customer's homes or locations.

Retail Sales Associate Cashier

James Avery Artisan Jewelry
11.2020 - 01.2022
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.

Florist/Cashier

Lowes Market
11.2019 - 10.2020
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Maintained fresh inventory through proper rotation, storage, and display methods.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Reception Technician

CSL Plasma
02.2019 - 11.2019
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Reduced wait times for clients through efficient check-in processes, improving overall customer experience.
  • Promoted a welcoming atmosphere for guests by maintaining a clean and organized reception area.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Organized, maintained and updated information in computer databases.
  • Prepared donors for their appointments by conducting thorough health screenings and reviewing medical histories as needed.

Tax Preparer Assistant

Central Tax Service
12.2018 - 02.2019
  • Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
  • Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
  • Supported clients in gathering relevant financial information, enabling accurate tax return filings.
  • Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
  • Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
  • Streamlined the data entry process for tax documents, resulting in faster turnaround times for clients.

Education

High School Diploma -

Richard King High School
Corpus Christi, TX
06-2018

Skills

  • Customer Engagement
  • Flexible scheduling
  • Order Accuracy
  • Complaint resolution
  • Customer Service
  • Time management skills
  • Cash Handling
  • Vital signs monitoring
  • Loading and unloading

Timeline

Online Grocery Associate

Walmart
01.2022 - Current

Retail Sales Associate Cashier

James Avery Artisan Jewelry
11.2020 - 01.2022

Florist/Cashier

Lowes Market
11.2019 - 10.2020

Reception Technician

CSL Plasma
02.2019 - 11.2019

Tax Preparer Assistant

Central Tax Service
12.2018 - 02.2019

High School Diploma -

Richard King High School

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