Ilene Taylor

• Cultivated safe and inclusive care environment to nurture and encourage children or elderly
• Organized age-appropriate activities to promote play, movement and development
• Helped children/ elderly practice good hygiene and provided training for both elder and child.
• Sanitized and organized toys and play equipment to reduce safety risks
• Built positive relationships with families and listened to concerns and requests
• Read to child/elder and create fun environment and encouraged questions and exploration.
• Support emotional and social development, encouraging understanding of others and positive self-concepts.
• Checked personal and professional activities to remind employer of priority tasks and deadlines.

• Answered inbound calls to greet and assist customers with various needs and questions
• Resolved product and service issues promptly
• Built strong knowledge of product line to assist customers in selecting products
• Addressed customer concerns and complaints and resolved issues promptly
• Returned customer calls and responded to inquiries and complaints
• Completed paperwork for orders and new service actions
• Communicated with clients over phone, email and chat platforms
• Engaged with customers to understand needs, resolve issues, and answer product questions
• Upsold and cross-sold add-on purchases to increase sales
• Remained calm, composed and polite to deescalate aggressive customer behavior.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
• Provided therapeutic massages to clients ensuring comfort and relaxation.
• Maintained a clean and organized workspace for client safety.

• Oversaw team of security officers and managed scheduling and performance evaluations.
• Recorded incident reports with detailed accounts of occurrences.
• Removed unauthorized persons from facility grounds.
• Managed and trained a team of security personnel for optimal performance in maintaining site safety.
• Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
• Wrote and submitted daily reports on security team operations.

• Completed incident reports for management and law enforcement officials
• Prohibited access to restricted areas, checking and verifying identification, credentials and documents
• Observed departing personnel to guard against theft of company property.
• Examined doors, windows and gates to verify security and proper functioning
• Remained alert and vigilant for suspicious persons, packages and activities
• Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
• Circulated among employees, visitors and patrons to protect property and preserve order
• Patrolled premises to identify and quickly respond to suspicious individuals or activities.
• Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
• Conducted regular patrols to identify and mitigate potential security risks.
• Monitored premises to ensure safety and security of all personnel and property.

Performed light housekeeping duties including laundry, changing bed linens, vacuuming, and dusting.

• Maintained cleanliness in the work area by performing regular housekeeping duties.
• Performed minor housekeeping tasks to keep patient areas clean and sanitized.
• Performed general housekeeping duties such as sweeping, mopping floors, dusting shelves.
• Performed light housekeeping duties such as changing linens, laundry and dusting furniture.
• Verified completion of cleaning, maintenance, housekeeping and side-work duties.
• Collaborated with the housekeeping or maintenance team to address any cleanliness issues.

• Taught customers about proper haircare and styling techniques to improve day-to-day upkeep
• Created stunning updo styles and trending looks for client weddings and events
• Sanitized instruments, equipment and stations between clients for optimal protection
• Adjusted schedule to accommodate rescheduling needs and meet client timelines
• Advised customers about current styling trends and optimal designs to flatter different faces
• Pampered customers and gave dedicated attention to deliver excellent client service
• Scheduled client appointments, taking into account special requests and services needed
• Cleaned, shaped and polished fingernails and toenails to match customer's desired length and appearance
• Delivered calming and memorable experiences by adding special touches like scalp and neck massages
• Kept work station clean, neat and presentable with regularly sanitized tools
• Delighted customers with personalized service, catering to each person's unique preferences and features
• Connected closely with customers to deliver positive experiences and build strong loyalty for repeat business.