Ilene Heaven Guerrero

Enhanced patient comfort by providing clear explanations of procedures and answering questions thoroughly.

• Improved diagnostic accuracy by adapting sonographic techniques based on individual patient needs and clinical findings.
• Assisted in detecting abnormalities with careful attention to detail during ultrasound examinations.
• Contributed to streamlined workflow by efficiently managing appointment schedules and promptly preparing examination rooms.
• Collaborated with medical professionals, sharing accurate and timely sonographic data for optimal patient care.
• Operated ultrasound equipment to diagnose and treat medical conditions.

• Managed multi-line phone system and pleasantly greeted patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Registered and verified patient records before triage with most up-to-date information.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Received and routed laboratory results to correct clinical staff members.

• Excelled in medical computer skills, EMR and GE Centricity in particular.
• In depth knowledge of medical insurance plans, including but not limited to, verification of eligibility, copayments, co-insurance, and deductibles.
• Effectively resolved conflicts with patients appropriately and efficiently.
• Answered phone to filter calls, assist and redirect appropriate personnel.