Ilene Holly Burstyn

• Communicated regularly with external partners to ensure alignment of strategies and goals.
• Assisted in developing training materials for new hires involved in program activities.
• Analyzed data collected during the course of the program operations and reported results accordingly.
• Produced thorough, accurate and timely reports of project activities.
• Arranged for a contractor to help staff discover individual behavior in various situations.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Other skills:

• Wrote a customer service manual for a startup company.
• Created and promoted a bridal registry for a retail linen store.