Ilerka Hernandez

Capable, experienced leader with 17+ years of success managing operations and growing profits in multiple industries. Deliver outstanding results, achieving excellence through team development, revenue management, cost management, employee satisfaction, and implementation of company programs, processes, and policies. Ensure alignment of strategy throughout company to create seamless and coordinated approach in operations. Use data-driven insights to identify and achieve optimal performance, setting goals and accountability for staff. Refine best practices and inspire creativity of leaders at all levels to identify new ways to improve performance. Foster strong relationships with C-suite to advance performance and capabilities. Superior written and verbal communication and fluent in Spanish. High-achieving VP with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues. Business-driven VP of Operations with experience building client rapport and mentoring and coaching employees. Demonstrates sound judgment and consistently achieves low churn rate and high-quality production among teams.

• Supervised team of 120 staff members.
• Achieved outstanding results by by introducing Monday.com operational tasks.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with team of 25 members in the development of a new an improve claims processing strategy .