Ilexis Corbin
Reynoldsburg,OH
Summary
Seasoned customer support and account specialist bringing several years of
related experience along with deep understanding of financial and payment
matters as well as excellent customer service skills. Proficient in data
verification, account updates, troubleshooting and problem solving. Proactive
and versatile professional with a dedication to quickly adapting to new
challenges. Strong problem-solving abilities and a proven track record of
fostering strong relationships with clients and team members. Focused on
supporting team success and achieving positive results.
Overview
14
14
years of professional experience
Work History
Senior Account Specialist
Discover Financial Services
New Albany, OH
12.2022 - 01.2025
- Reviewed financial status and evaluated discrepancies by assessing account information and activities
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores
- Answered user inquiries to resolve logging errors or online account trouble.
PFSweb - Customer Service Representative
Academy of Art University
San Francisco, TX, CA
11.2020 - 02.2024
- Answered inbound calls, chats, and emails to facilitate customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Strengthened customer retention by offering discount options
- Maintained high satisfaction scores by consistently resolving first-call issues., 3.4 GPA productivity.
Cashier
The Farmacy Natural Foods/Del
Athens, OH
04.2019 - 11.2019
- Operated cash register or POS system to receive cash, check, and credit card payments
- Preserved the store's appearance by arranging and replenishing displays and merchandise racks
- Answered customer questions and provided store information
- Completed daily recovery tasks to keep areas clean and neat for maximum
Dean
Columbus State Community, College
Columbus, OH
01.2014
- S List
- Some College
Front Desk Receptionist
Fairfield Inn &Suites
Athens, OH
02.2019 - 04.2019
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction
- Arranged special accommodations for guests to enhance visitor experiences
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting check-in and check-out processes.
Hotel Front Desk Clerk
Springhill/ Towneplace suites
Columbus, OH
09.2018 - 12.2018
- Helped the hotel with opening during the building construction (Opened
- October 18, 2018)
- Assisted guests at check-in, providing information on various services within hotel
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants
- Swept, scrubbed and polished floors with mops and brooms
- Conducted deep cleaning of rooms and bathrooms to enhance guest experience and maintain health standards
- Practiced food safety and sanitation habits and followed compliance requirements
- Maintained clean, neat and professional uniform to promote positive corporate image.
Night Crew Stocker
JOANN Fabrics and Crafts
Columbus, OH
04.2018 - 05.2018
- Removed product from boxes and placed on shelves according to merchandising guidelines
- Pulled items from stock using lift equipment and added to shelves or bins
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Picked up boxes and related trash from sales floor
- Assisted customers with product, promotion, and policy information
- Demonstrated great teamwork skills with staff members involved in production and transport
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Service Representative
Zulily.com
Gahanna, OH
10.2015 - 04.2018
- Generated high customer satisfaction scores by resolving customer problems with knowledgeable, friendly, and energetic service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
- Canceled orders based on customer requests or inventory or delivery problems
- Created, managed, or automated orders or invoices using order management or invoicing software.
Gas Station Clerk
Turkey Hill
Columbus, OH
09.2014 - 10.2015
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels
- Processed and verified age for the sale of age-restricted products according to legal guidelines
- Handled customer inquiries and resolved complaints to maintain positive service experience
- Trained new employees on gas station operations, customer service, and safety procedures
- Managed cash register and processed customer transactions with high accuracy.
Daycare Teacher
Kings and Queens Day Care
Columbus, OH
08.2014 - 09.2014
- Supported children's emotional and social development by adapting communication tactics for differing client needs
- Supervised circle time, free play, outside play, and learning and developmental activities
- Sparked creativity and imagination by helping children discover new things each day
- Monitored children's play activities to identify additional learning opportunities or behavioral issues
- Maintained accurate records of children's attendance, progress, and health concerns.
Fast Food Cashier
McDonald's
Columbus, OH
08.2010 - 06.2012
- Accurately made change for cash transactions
- Reviewed contents on food trays to check complete order
- Processed credit card payments and gave counter slips to customers for signatures
- Took orders, prepared foods and processed payments in full-service establishment
- Completed opening, closing, and shift change tasks by following company guidelines
- Kept customer and food preparation areas clean and well-organized
- Verified orders and bagged items for easy transport
- Safely operated ovens, fryers and grills to prevent injuries and accidents
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
High School Diploma - undefined
Northland High School
06.2012
X-ray Technician - undefined
Undecided
Ohio University
2012
Skills
- Customer relationship
- Development
- Customer engagement
- Account updating
- Microsoft Office proficiency
- Custom order management
- Email communication
- Order processing
- Customer service
- Call center experience
- Call handling
- First call resolution
- Verbal and written
- Communication
- Punctuality and reliability
- Traditional fine art skills
- Acrylic painting
- Sketching and brainstorming
- Adobe Photoshop
- Positive attitude
- Willingness to learn
- Dependability and reliability
- Teamwork and collaboration
Timeline
Senior Account Specialist
Discover Financial Services
12.2022 - 01.2025
PFSweb - Customer Service Representative
Academy of Art University
11.2020 - 02.2024
Cashier
The Farmacy Natural Foods/Del
04.2019 - 11.2019
Front Desk Receptionist
Fairfield Inn &Suites
02.2019 - 04.2019
Hotel Front Desk Clerk
Springhill/ Towneplace suites
09.2018 - 12.2018
Night Crew Stocker
JOANN Fabrics and Crafts
04.2018 - 05.2018
Customer Service Representative
Zulily.com
10.2015 - 04.2018
Gas Station Clerk
Turkey Hill
09.2014 - 10.2015
Daycare Teacher
Kings and Queens Day Care
08.2014 - 09.2014
Dean
Columbus State Community, College
01.2014
Fast Food Cashier
McDonald's
08.2010 - 06.2012
High School Diploma - undefined
Northland High School
X-ray Technician - undefined
Undecided
Ohio University
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