Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ileynah Gaviria

Deer Park,TX

Summary

Proven leader in retail operations, I excel in cash handling and problem-solving, significantly enhancing customer satisfaction at Sam's Club. Skilled in POS system operation and known for adaptability, my approach has consistently fostered positive shopping experiences, demonstrating reliability and a keen ability to upsell, making me an invaluable asset to any team.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead

Sams Club
04.2022 - 09.2022
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

Cavender's Boot City
01.2021 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Reduced processing errors by meticulously following transaction procedures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

Diploma -

Deer Park High School
Deer Park, TX

Skills

  • Cash Handling
  • Punctual and Reliable
  • Flexible Schedule
  • Cash Register Operation
  • Motivational Skills
  • Adaptability and Dependability
  • POS System Operation
  • Honest and Dependable
  • Reliable and Responsible
  • Problem-Solving
  • Creative Thinking
  • Issue Resolution
  • Active Listening
  • Upselling
  • Policies and Procedures
  • Retail Operations
  • Social Perception

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier Team Lead

Sams Club
04.2022 - 09.2022

Cashier

Cavender's Boot City
01.2021 - 05.2021

Diploma -

Deer Park High School

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Ileynah Gaviria