Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Ilezia Miller

Customer Service Representative
Las Vegas,NV

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
Certifications
4
4
years of post-secondary education
2
2
years of professional experience

Work History

Licensed Health Insurance Agent

TTEC
Las Vegas, NV
06.2021 - Current
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Set up policies and completed all documentation.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Adhered to HIPAA and other compliance standards with all information and activities.

Greeter

Arizona Charlie's Boulder
Las Vegas, NV
01.2021 - 06.2021
  • Provided masks, gloves, hand sanitizer and other PPE to guest
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Licensed Insurance Agent

Sitel
Las Vegas, NV
07.2020 - 12.2020
  • Calculated quotes and educated potential clients on insurance options.
  • Maintained high standards of customer service by building relationships with clients.
  • Set up policies and completed all documentation.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Medical Transportation Scheduler

Logisticare
Las Vegas, NV
01.2020 - 05.2020
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
  • Handled complaints and inquiries from public to resolve or report to proper department.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

CASHIER

99 Cent Only Store
Norwalk, CA
06.2019 - 01.2020
  • Collected and authorized payments of guests.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

HEATHCARE CSR

TTEC
Las Vegas, NV
06.2019 - 01.2020
  • Provided support for pharmacies, physicians and benefit coordinators.
  • Provided specific pharmacy benefits information for Medicare members.
  • Recorded and maintained relevant notes for each client.

Education

High School Diploma -

Rancho Dominguez Prepatory School
Long Beach, CA
08.2011 - 06.2015

Skills

Auto insurance

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Certification

Licensed Insurance Agent - Health

Timeline

Licensed Health Insurance Agent

TTEC
06.2021 - Current

Licensed Insurance Agent - Health

06-2021

Greeter

Arizona Charlie's Boulder
01.2021 - 06.2021

Licensed Insurance Agent - Personal Lines

08-2020

Licensed Insurance Agent

Sitel
07.2020 - 12.2020

Medical Transportation Scheduler

Logisticare
01.2020 - 05.2020

CASHIER

99 Cent Only Store
06.2019 - 01.2020

HEATHCARE CSR

TTEC
06.2019 - 01.2020

High School Diploma -

Rancho Dominguez Prepatory School
08.2011 - 06.2015

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Ilezia MillerCustomer Service Representative