ILGIN DENSON
Summary
Educated professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Enthusiastic business development professional with experience establishing high-value territories. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Naval Medical Center Portsmouth Navy Exchange
11.2023 - 09.2024
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Manager/Laser Engraver
Eglin Air Force Base Coin And Cartouche Shop
02.2021 - 09.2023
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Addressed potential cancellations and offered catered solutions to retain accounts
- Created and reviewed invoices to confirm accuracy
- Communicated online, over the phone, and in-person with customers thoroughly before production, created mockups for customers for their approval
- Operated an Epilog Laser Engraver and a Geo Knight heat press and adjusted settings based on material engraved or pressed
- Composed engravable images and text in CorelDRAW and Adobe Photoshop to the customer's specifications
- Managed and completed projects of high quality despite tight due dates
- Delivered accurate engravings on diverse materials, such as wood, glass, metal, and acrylic.
Front Desk Receptionist
VADI BOUTIQUE HOTEL
03.2020 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Collected room deposits, fees, and payments
- Trained new team members on company procedures, customer service and issue resolution
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Routed incoming mail and messages to relevant personnel without delay
- Ensured all safety precautions and procedures are followed while performing duties
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Resolved customer problems and complaints
Front Desk Receptionist
Radisson Blu Hotel
03.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Completed all tasks in compliance with company policies and procedures
- Trained new team members on company procedures, customer service and issue resolution
- Scheduled, coordinated and confirmed appointments and meetings
- Handled assignments independently with good judgement and critical thinking skills
Retail Salesperson/Cashier
Penti Co.
05.2018 - 02.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Worked with loss prevention in monitoring shopper behavior
- Conducted Fast and Friendly Service
- Helped guests with problems including locating products and pricing issues
- Worked as a team to accomplish certain daily tasks and store goals
- Operated cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise
- Assisted customers by locating merchandise
- Answered customers' questions, and provided information on procedures or policies
- Received payment by cash, checked, credit cards, vouchers, or automatic debits
Kids Club Associate (INTERNSHIP)
Sheraton Hotel & Resorts
04.2017 - 09.2017
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces
- Organized and stored toys and art materials to restore order in activity areas
- Inquired about each checked-in child to learn best possible care and safety precautions
- Created new and fun activities to drive enthusiasm for children
- Paged or called parents to assist with discipline issues and personal needs
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Served as a mentor to new staff members, providing training on policies, procedures, and best practices for working with children.
Housekeeping Assistant (INTERNSHIP)
Sheraton Hotel & Resorts
01.2017 - 04.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Kept building entryway glass clean and polished for professional presentation
- Disposed of trash and recyclables each day to avoid waste buildup
- Restocked room supplies such as facial tissues for personal touch with every job
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Operated electronic backpack vacuums and floor sweepers
- Dusted picture frames and wall hangings with cloth
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Verified cleanliness and organization of storage areas and carts
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Responded to requests from patrons for linens and toiletries
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
Customs Broker
AYDIN GUMRUK MUSAVIRLIGI
06.2016 - 10.2016
- Calculated daily exchange rates and taxes due for goods and commodities
- Lawfully cleared merchandise through customs per client and government requirements
- Verified rejected cargo and advised on steps to take for avoiding repeat denial
- Worked closely with other departments and branches to deliver high level of service to customers
- Issued work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
Education
BBA - Tourism Management
Yasar University
IZMIR, TURKEY06.2018
Skills
- Sales expertise
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Cash Handling
- MS Office
- Opera- Fidelio
- Corel Draw
- Social Media
- Industry Awareness
- Empathy
- Recordkeeping
- Team Player
- Customer care
- Meal planning and preparation
- Child Supervision
- Safety awareness
- Strategic selling
- Creativity
- Problem solving
- Inventory management
- Time Management
- Customer Service
- Cash Handling Accuracy
- Cash Register Operation
- POS System Operation
- Safety Procedures
- Hospitality Management
- Menu development
- Sanitation Standards
- Food Preparation
- Cooking methods
- Color separation
- Creative Designing
- Deadline Management
- Positive Attitude
- Teamwork and Collaboration
- Patience and composure
- Reliability and punctuality
Certification
- Occupational health and safety, 06/01/15
- Graphic Design, 02/01/16
- Tourism Geography, 05/01/17
- Franchising, 05/01/17
- Adobe Photoshop, 02/01/18
Hobbies and Interests
- Gardening
- Learning languages
- Travel
- Volunteering
- Archery
- Camping
- Cooking
Languages
Turkish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Naval Medical Center Portsmouth Navy Exchange
11.2023 - 09.2024
Customer Service Manager/Laser Engraver
Eglin Air Force Base Coin And Cartouche Shop
02.2021 - 09.2023
Front Desk Receptionist
VADI BOUTIQUE HOTEL
03.2020 - 09.2020
Front Desk Receptionist
Radisson Blu Hotel
03.2019 - 03.2020
Retail Salesperson/Cashier
Penti Co.
05.2018 - 02.2019
Kids Club Associate (INTERNSHIP)
Sheraton Hotel & Resorts
04.2017 - 09.2017
Housekeeping Assistant (INTERNSHIP)
Sheraton Hotel & Resorts
01.2017 - 04.2017
Customs Broker
AYDIN GUMRUK MUSAVIRLIGI
06.2016 - 10.2016
- Occupational health and safety, 06/01/15
- Graphic Design, 02/01/16
- Tourism Geography, 05/01/17
- Franchising, 05/01/17
- Adobe Photoshop, 02/01/18
BBA - Tourism Management
Yasar University
Similar Profiles
Jeremy GarmanJeremy Garman
ASCP Certified Medical Laboratory Technician at Naval Medical Center Portsmouth - United States NavyASCP Certified Medical Laboratory Technician at Naval Medical Center Portsmouth - United States Navy
Christine RahmChristine Rahm
Inpatient Certified Pharmacy Technician at Naval Medical Center Portsmouth - United States NavyInpatient Certified Pharmacy Technician at Naval Medical Center Portsmouth - United States Navy
Angela BonitaAngela Bonita
Certified Surgical Technologist at Naval Medical Center Portsmouth - United States NavyCertified Surgical Technologist at Naval Medical Center Portsmouth - United States Navy