Ilham Klein
Virginia Beach,VA
Summary
Highly dedicated employee. Desiring an engaging position to show my strengths in the work force, I have outstanding leadership, and management skills. I always have a positive attitude, even when challenged. I’m able to adapt well to any challenge and learn quickly. I’m very detailed as well as organized. I’m fluent in English, French, and Arabic. Writing and speaking.
Overview
34
34
years of professional experience
Work History
Family Liaison
Mile High Kids Academy
01.2008 - Current
- Evaluated existing family outreach programs, identifying areas for improvement and devising innovative solutions.
- Contributed to increased parent participation in school events through consistent communication via newsletters, emails, phone calls, or text messages.
- Coordinated services for families in need, connecting them with appropriate community resources and support systems.
- Provided resources and support for families navigating the education system, increasing their involvement in their children''s academic success.
- Served as a liaison between families and school personnel, facilitating open lines of communication to enhance student outcomes.
- Facilitated parent education workshops on topics such as child development, discipline strategies, and effective communication techniques.
Real Estate Investor
Wellington Black
01.2015 - 01.2018
- Assist prospective clients with identifying areas to look for property and suitable properties for their needs
- Visit and show several sites and explain features of homes
- Facilitate acquisition transactions and handle transactions ensuring all paperwork is properly filled out
- Procure leads and act as an Executive Secretary to the owner.
Lead Sales Representative
Boulevard Car Lot
01.2010 - 01.2015
- Determine the needs of the customer by listening and asking questions
- Perform walk-arounds with customers and demonstrate features of suitable automobiles
- Effectively close automotive sales and ensure the customer understands the vehicle’s operating features, warranties, and paperwork
- Maintained an owner follow-up system that encourages repeat business and referrals.
Manager of Operations
Chesapeake Coin-Op Laundry
01.2004 - 01.2014
- Schedule and plan the daily work for the laundry personnel and delegate the work depending on the workload and priority requirements
- Train and mentor new workers and provide them with valuable information regarding various laundry procedures
- Inventory and replenish laundry supplies as needed
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Special Events & Catering Manager
Granby Bistro
01.1999 - 01.2004
- Active in all aspects of daily operation including maintaining inventory, assisting other staff, and planning, executing, and supervising events.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
Evening Manager
Hotel d Europe
01.1998 - 01.1999
- Trained incoming and existing employees on a new program to streamline daily operations including customer relations, lodging, and personal requirements.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Developed strong relationships with vendors, negotiating better pricing options for products and services.
- Facilitated communication between day shift managers and staff, ensuring seamless transitions between shifts for operational continuity.
- Implemented inventory management practices to minimize waste and reduce costs.
- Identified areas of improvement within the store''s operations; implemented necessary changes leading to increased efficiency.
- Increased sales through effective merchandising strategies and promotional displays.
Front Desk Manager
La Momora Hotel
01.1996 - 01.1998
- Trained in all aspects of front desk operations and was promoted to evening front desk manager while managing front desk staff, lodgings, customer relations, and oversight of staff performance.
Importer/Export
Outer-Mer Import/Export
01.1991 - 01.1996
- Telephone marketing for making outside appointments and acquiring leads for office-related product sales
- Conducted follow-ups with existing clients for increased service and sales and aggressive procurement of new sales through nearby businesses.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Education
Real Estate -
Alpha School of Real Estate
Virginia Beach, VA01.2016
Associates of Arts in Business Management -
Centura College
Virginia Beach, Va. 06.2016
Associates of Arts in Marketing -
International Institute for Higher Education
Skills
- Data Entry and Reporting
- Cultural Sensitivity
- Case tracking and follow up
- Effective Communication
- Customer Service
- Problem-solving abilities
- Collaboration and Teamwork
- Certified in CPR/AED
- Microsoft Office
- Client Needs Assessments
- Problem-solving aptitude
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Real Estate Investor
Wellington Black
01.2015 - 01.2018
Lead Sales Representative
Boulevard Car Lot
01.2010 - 01.2015
Family Liaison
Mile High Kids Academy
01.2008 - Current
Manager of Operations
Chesapeake Coin-Op Laundry
01.2004 - 01.2014
Special Events & Catering Manager
Granby Bistro
01.1999 - 01.2004
Evening Manager
Hotel d Europe
01.1998 - 01.1999
Front Desk Manager
La Momora Hotel
01.1996 - 01.1998
Importer/Export
Outer-Mer Import/Export
01.1991 - 01.1996
Real Estate -
Alpha School of Real Estate
Associates of Arts in Business Management -
Centura College
Associates of Arts in Marketing -
International Institute for Higher Education
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