Ilhan Siddiqui
Weston,FL
Summary
At Jersey Mike's Subs, I excelled as a Shift Leader, enhancing team performance and customer satisfaction through effective problem-solving and robust operations management. Leveraging skills in POS System Operation and Team Collaboration, I spearheaded initiatives that streamlined processes, achieving significant improvements in efficiency and safety. My leadership fostered a culture of excellence, driving staff development and operational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mikes Subs
02.2023 - Current
- Serving freshly sliced sandwiches to 30-40 customers per hour and grilling hot sandwiches effectively and efficiently. Managing a team to balance the work flow and having guests on their way in a timely manner
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained how to calibrate ovens and grills safely in addition to training how to take/check food temperature for food safety.
- Completed cash and credit card transactions accurately using POS software.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Some College (No Degree) -
Henry D Perry
Miramar, FLSkills
- Operations Support
- Strong verbal and written communication
- POS System Operation
- Team Collaboration and Leadership
- Goal Setting and Tracking
- Cash Handling
- Safety processes and procedures
- Positive Attitude
- Staff Training and Development
- Assigning and delegating work equally
- Employee Scheduling
- Sales and Upselling
- Problem-Solving
- Inventory Counts
- Policy and Procedure Enforcement
Certification
ServSafe Management Certified 06/08/2024 - 06/08/2029
ServSafe Food Handler Certified 08/15/2023 - 08/15/2026
Languages
English
Native or Bilingual
Urdu
Professional Working
Interests
Cooking
Baking
Information Technology
Fitness
Summary
I worked in a high pace environment over a year learning new things daily, from how to safely handle food, check temperatures to teaching my teammates how to do the same. Making fresh product and prepping produce. Handling cash, grilling, slicing and customers on the go for eight or more hours. My passion is cooking and I want to learn more about the culinary world.
Timeline
Shift Leader
Jersey Mikes Subs
02.2023 - Current
Some College (No Degree) -
Henry D Perry
ServSafe Management Certified 06/08/2024 - 06/08/2029
ServSafe Food Handler Certified 08/15/2023 - 08/15/2026
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