Ilhan Siddiqui

Shift Leader

Jersey Mikes Subs

02.2023 - Current

Serving freshly sliced sandwiches to 30-40 customers per hour and grilling hot sandwiches effectively and efficiently. Managing a team to balance the work flow and having guests on their way in a timely manner
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Trained new employees and delegated daily tasks and responsibilities.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Resolved conflicts between employees to maintain positive and productive work environments.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Trained how to calibrate ovens and grills safely in addition to training how to take/check food temperature for food safety.
Completed cash and credit card transactions accurately using POS software.
Gathered, organized and input information into digital database.
Evaluated customer needs and feedback to drive product and service improvements.
Devised and implemented processes and procedures to streamline operations.
Helped meet changing demands by recommending improvements to business systems or procedures.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.