ILHAN ZAIDI
Fresh Meadows,USA
Summary
Results-driven professional with leadership experience in hospitality, sales, and customer service. Proven ability to manage teams, oversee high-volume operations, build strong customer relationships, and thrive in fast-paced environments. Strong communication, problem-solving, and leadership skills with a passion for business development and delivering exceptional customer experiences.
Overview
1
1
year of professional experience
Work History
Sales Intern
WOW Payments
03.2026 - Current
- Generate new business opportunities by prospecting and engaging business owners in a commission-based sales environment.
- Present payment processing solutions tailored to each client’s operational needs and business goals.
- Build rapport, overcome objections, and communicate value through consultative sales techniques.
- Strengthen negotiation, communication, and relationship-building skills through direct client interactions.
Manager / Bartender
Charisma Ballroom
04.2025 - Current
- Lead day-to-day operations for high-volume events serving up to 300+ guests, ensuring exceptional service, efficient execution, and seamless event coordination.
- Manage full-service bar operations by preparing alcoholic and non-alcoholic beverages with speed, accuracy, and professionalism while serving large guest volumes.
- Oversee cash handling, bar inventory, and operational logistics while maintaining organization, efficiency, and attention to detail.
- Train, supervise, and motivate event staff by delegating responsibilities, maintaining accountability, and maximizing team performance in fast-paced environments.
- Build strong relationships with guests by resolving concerns, accommodating special requests, and delivering consistently high-quality customer experience.
- Make real-time operational decisions, adapt quickly to unexpected challenges, and ensure events remain on schedule while upholding the venue’s service standards.
Crew Member
Dave’s Hot Chicken
10.2025 - 06.2026
- Delivered exceptional customer service in a fast-paced, high-volume food service environment while maintaining speed and accuracy.
- Recommended menu items, promotions, and add-ons, contributing to increased sales through engaged customer interactions.
- Collaborated with team members to maintain operational efficiency and deliver a consistently positive guest experience.
- Collaborated with team members to enhance operational efficiency and ensure consistently positive guest experiences.
Youth Program Assistant
Commonpoint Queens, NY
10.2025 - 01.2026
- Supervised and mentored groups of students, fostering a safe and engaging environment that supported their personal growth and development.
- Organized activities and managed group participation, resolving conflicts and enhancing group dynamics through effective leadership and communication.
- Collaborated with staff to coordinate daily programming, ensuring seamless operations and enriching student experiences.
- Collaborated with staff to coordinate daily programming and ensure smooth operations.
Education
Advanced Regents Diploma & CDOS Credential -
Francis Lewis High School
Business Administration -
Queensborough Community College (CUNY)
Skills
- Sales
- Customer Service
- Relationship Building
- Negotiation
- Conflict Resolution
- Problem Solving
- Time Management
- Adaptability
- Leadership
- Team Management
- Microsoft Excel
- Google Workspace
- Canva
- Adobe Photoshop
- Python
- Cash Handling
- Communication
Timeline
Sales Intern
WOW Payments
03.2026 - Current
Crew Member
Dave’s Hot Chicken
10.2025 - 06.2026
Youth Program Assistant
Commonpoint Queens, NY
10.2025 - 01.2026
Manager / Bartender
Charisma Ballroom
04.2025 - Current
Business Administration -
Queensborough Community College (CUNY)
Advanced Regents Diploma & CDOS Credential -
Francis Lewis High School