Ilia Beresnev
Arlington,VA
Summary
Dependable team member trained in register operations and customer service.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Hardworking employee with customer service, multitasking, time management skills and ability to go beyond requirements to handle customer needs.
Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
6
6
years of professional experience
Work History
Cashier/Bartender
Bangkok 54 Oriental Food Market
Arlington , VA
2024.03 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed opening and closing duties including restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Barista Manager
EatBread Bakery
Moscow , Russia
2022.01 - 2023.12
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
Director's Assistant
McDonald's
Moscow , Russia
2018.09 - 2021.01
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Monitored food quality regularly to ensure it was up to required standards.
- Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
Education
A Master of Laws - Jurisprudence
Moscow State Law University
Moscow, Russia2023-02
Skills
- Order Taking
- Money Handling
- Guest inquiries
- Cash Register Operation
- POS Systems
- Cleaning and sanitizing
- Organizational abilities
References
References available upon request.
Timeline
Cashier/Bartender
Bangkok 54 Oriental Food Market
2024.03 - Current
Barista Manager
EatBread Bakery
2022.01 - 2023.12
Director's Assistant
McDonald's
2018.09 - 2021.01
A Master of Laws - Jurisprudence
Moscow State Law University
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