Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ilia Green

Dickinson

Summary

Dynamic professional with a strong work ethic and a proven track record in delivering exceptional service. Skilled in compassionate care and attention to detail, I excel in fostering relationships and enhancing client satisfaction. Adaptable and quick to learn, I thrive in diverse environments while maintaining high standards of quality and safety.

Overview

18
18
years of professional experience

Work History

Commercial Cleaner

Self Employed Services
10.2024 - Current
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
  • Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.

Delivery Driver

Self Employed Services
09.2021 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Baker

Wisdom Cupcakes
05.2013 - 05.2023
  • Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
  • Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
  • Conducted regular quality control checks on products, ensuring consistency in taste and presentation for each order fulfilled.
  • Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.
  • Streamlined baking processes for improved efficiency, consistently meeting deadlines and maintaining a clean, organized workspace.
  • Incorporated seasonal ingredients and flavors into product offerings to keep customers interested and excited about our menu throughout the year.
  • Built a loyal customer base through targeted marketing efforts, including social media promotion and local advertising campaigns.
  • Increased repeat business through exceptional customer service and attention to individual preferences and dietary needs.
  • Educated customers about ingredient sourcing and sustainability practices to build trust in the quality of our products.
  • Maintained strict adherence to food safety regulations and guidelines, ensuring a safe environment for customers and employees alike.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Complied with health and safety codes to protect staff and customers.
  • Processed customer orders and payment transactions.

Resident Care Associate

Elmcroft Assisted Living
01.2011 - 02.2012
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Partnered with other staff members for seamless shift transitions, guaranteeing consistent quality of care for all residents at all times.
  • Remained vigilant and responsive to any signs of potential health or safety risks, taking swift action to address concerns and ensure resident wellbeing.
  • Enhanced resident well-being by providing personalized care and attention to their individual needs.
  • Fostered strong relationships with residents and their families, ensuring open communication and trust.
  • Provided compassionate assistance with daily living tasks such as bathing, dressing, grooming, and mobility support.

Caregiver

Amed
01.2010 - 01.2012
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.

Security Officer

G4S Secure Solutions
05.2007 - 12.2011
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Education

Certificate of Technical Studies - Occupational Health And Safety

College of The Mainland
Texas City, TX

Skills

  • Strong work ethic
  • Compassionate care
  • Attention to detail
  • Teamwork and collaboration
  • Quick learner

Timeline

Commercial Cleaner

Self Employed Services
10.2024 - Current

Delivery Driver

Self Employed Services
09.2021 - 04.2024

Baker

Wisdom Cupcakes
05.2013 - 05.2023

Resident Care Associate

Elmcroft Assisted Living
01.2011 - 02.2012

Caregiver

Amed
01.2010 - 01.2012

Security Officer

G4S Secure Solutions
05.2007 - 12.2011

Certificate of Technical Studies - Occupational Health And Safety

College of The Mainland

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Ilia Green