Ilia Jones
Los Angeles,CA
Summary
Results-driven retail management professional determined to exceed company sales goals. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote long term client relations .
Overview
6
6
years of professional experience
Work History
Store Manager
260 Sample Sale
10.2019 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency in a fast-paced environment by fostering healthy workplace focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and created exciting floor visuals for multiple brands to catch attention of store clientele and maintained proper product levels.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Used daily analytical data to derive recommendations in order maximize profits.
Key Holder
ARI
11.2020 - 08.2021
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising..
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Submitted reports to senior management to aid in business decision-making and planning.
Office Manager/Accountant Assistant
Drive-Thru Technology
01.2018 - 12.2018
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled incoming and outgoing package deliveries.
- Provided clerical support to the executive management and company employees
- Assisted in maintaining detailed financial records of accounts receivable and payable status and bank reconciliations.
Education
Bachelor of Arts - Dance Theater
American Musical And Dramatic Academy - Los Angeles
Los Angeles, CA06.2016
Skills
- Team Development
- Revenue Generation
- Store Merchandising
- POS Systems
- Employee Training
- Shift Scheduling
- Staff Supervision
- Outstanding Communication Skills
- Recruiting and Hiring
- Process Improvements
- Cash Management
- Customer Service
Timeline
Key Holder
ARI
11.2020 - 08.2021
Store Manager
260 Sample Sale
10.2019 - Current
Office Manager/Accountant Assistant
Drive-Thru Technology
01.2018 - 12.2018
Bachelor of Arts - Dance Theater
American Musical And Dramatic Academy - Los Angeles
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