Iliamar Nieves
York,PA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Background in various office settings. Knowledgeable about clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
School Receptionist
York Academy
01.2024 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
Pharmacy Clerk
Minnich's Pharmacy
09.2021 - 06.2023
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
- Greeted customers at counter and provided excellent customer service.
Education
High School Diploma -
William Penn Senior High School
York, PA08.2021
Skills
- Meeting Preparation
- Strong Organization
- File Management
- Scheduling appointments
- Bookkeeping
- Office Management
- Scheduling
- Mail handling
- Telephone skills
Timeline
School Receptionist
York Academy
01.2024 - Current
Pharmacy Clerk
Minnich's Pharmacy
09.2021 - 06.2023
High School Diploma -
William Penn Senior High School
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